Macquarie University Outage History

Macquarie University is up right now

Macquarie University had 9 outages in the last 2 years totaling 2069h 22m of downtime — averaging 0.4 incidents per month.

There were 9 Macquarie University outages since June 5, 2025 totaling 2069h 22m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://macquarieuniversity.statuspage.io

Critical June 4, 2026

Incident - Service Unavailable / Service Outage: Turnitin

Detected by Pingoru
Jun 04, 2026, 01:40 AM UTC
Resolved
Jun 11, 2026, 03:05 AM UTC
Duration
7d 1h
Affected: Turnitin
Timeline · 4 updates
  1. investigating Jun 04, 2026, 01:40 AM UTC

    Turnitin is currently Unavailable. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0204861 Services Affected: Turnitin Impact: Staff/Students For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

  2. identified Jun 04, 2026, 01:40 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 04, 2026, 02:12 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 11, 2026, 03:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 6, 2026

Incident - Service Degraded: Microsoft Teams

Detected by Pingoru
May 06, 2026, 03:32 AM UTC
Resolved
Jun 04, 2026, 01:38 AM UTC
Duration
28d 22h
Timeline · 4 updates
  1. investigating May 06, 2026, 03:32 AM UTC

    Microsoft Teams is currently experiencing service/functionality degradation. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0202984 Services Affected: Microsoft Teams Impact: Staff/Students For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt. 2, or email [email protected]

  2. investigating May 06, 2026, 03:43 AM UTC

    Users are encouraged to use Teams on the web as workaround: https://teams.microsoft.com/

  3. monitoring May 06, 2026, 10:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 04, 2026, 01:38 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 16, 2026

Incident - Service Degraded, Intermittent Access, Partial Outage: Web Access

Detected by Pingoru
Apr 16, 2026, 01:59 AM UTC
Resolved
May 05, 2026, 02:09 AM UTC
Duration
19d
Affected: eStudentiLearnMQ Websites
Timeline · 4 updates
  1. investigating Apr 16, 2026, 01:59 AM UTC

    Various MQ websites is currently experiencing intermittent access (partial outage/degradation). We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0201735 Services Affected: MQ websites , eStudent, iLearn Impact: Staff, Students and public For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt. 2, or email [email protected]

  2. investigating Apr 16, 2026, 02:00 AM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 16, 2026, 02:01 AM UTC

    We are continuing to investigate this issue.

  4. resolved May 05, 2026, 02:09 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 19, 2026

Incident - Service Unavailable / Service Outage: Pure RMS

Detected by Pingoru
Mar 19, 2026, 01:57 AM UTC
Resolved
Mar 29, 2026, 11:28 PM UTC
Duration
10d 21h
Affected: Pure Research Management System (RMS)
Timeline · 3 updates
  1. investigating Mar 19, 2026, 01:57 AM UTC

    Pure RMS is currently Unavailable. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0200426 Services Affected: Pure RMS Impact: Staff/Students/public For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

  2. monitoring Mar 19, 2026, 07:08 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 29, 2026, 11:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 3, 2026

Incident - Service Unavailable / Service Outage: Publish, Resource Booker

Detected by Pingoru
Feb 03, 2026, 01:48 AM UTC
Resolved
Feb 05, 2026, 12:57 AM UTC
Duration
1d 23h
Timeline · 4 updates
  1. investigating Feb 03, 2026, 01:48 AM UTC

    Publish, Resource Booker is currently Unavailable. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0198430 Services Affected: Publish, Resource Booker Impact: Staff For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

  2. investigating Feb 03, 2026, 06:08 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 04, 2026, 12:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 05, 2026, 12:57 AM UTC

    This incident has been resolved.

Read the full incident report →

Major January 29, 2026

Incident - Service Unavailable / Service Outage: PA Global Protect VPN

Detected by Pingoru
Jan 29, 2026, 11:18 PM UTC
Resolved
Feb 03, 2026, 01:05 AM UTC
Duration
4d 1h
Affected: GlobalProtect Datacenter VPN
Timeline · 3 updates
  1. investigating Jan 29, 2026, 11:18 PM UTC

    PA Global Protect VPN may be Unavailable if you are accessing via dc-VPN.mq.edu.au. If you are having difficulty connecting, please enter vpn.mq.edu.au in the portal field when connecting to the Global Protect VPN. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0198331 Services Affected: PA Global Protect VPN Impact: Staff/Students/public For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

  2. monitoring Jan 30, 2026, 04:02 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 03, 2026, 01:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 17, 2025

Incident - Service Unavailable / Service Outage: iShare, iTeach

Detected by Pingoru
Nov 17, 2025, 12:17 AM UTC
Resolved
Nov 17, 2025, 04:21 AM UTC
Duration
4h 3m
Affected: iShareiTeach
Timeline · 2 updates
  1. investigating Nov 17, 2025, 12:17 AM UTC

    iShare, iTeach is currently Unavailable. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0196401 and INC0196411 Services Affected: iShare, iTeach Impact: Staff/Students For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

  2. resolved Nov 17, 2025, 04:21 AM UTC

    This incident has been resolved, with a workaround being applied to restore access to both iShare and iTeach. iTeach resolved 14:00 AEDT, iShare resolved at 14:30 AEDT.

Read the full incident report →

Major August 28, 2025

Incident - Service Unavailable / Service Outage: iTeach

Detected by Pingoru
Aug 28, 2025, 05:07 AM UTC
Resolved
Aug 28, 2025, 05:07 AM UTC
Duration
—
Affected: iTeach
Timeline · 1 update
  1. resolved Aug 28, 2025, 05:07 AM UTC

    iTeach was unavailable 28th August 2025 - 2:30PM - 3:00PM AEST The issue is now resolved and we apologise for any inconvenience caused. OneHelp Reference Number: INC0193572 Services Affected: iTeach Impact: Staff

Read the full incident report →

Critical June 5, 2025

Incident - Service Unavailable: Library Resources; MultiSearch, EZProxy, Leganto

Detected by Pingoru
Jun 05, 2025, 11:38 PM UTC
Resolved
Jun 20, 2025, 02:52 AM UTC
Duration
14d 3h
Affected: Leganto Unit ReadingsEZProxy
Timeline · 3 updates
  1. investigating Jun 05, 2025, 11:38 PM UTC

    Library Resources including MultiSearch, EZProxy, and Leganto are currently Unavailable. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0189465 Services Affected: Library Resources including MultiSearch, EZProxy, and Leganto Impact: Staff/Students For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

  2. monitoring Jun 06, 2025, 01:05 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 20, 2025, 02:52 AM UTC

    This incident has been resolved.

Read the full incident report →