Lumos had 17 outages in the last 2 years totaling 48h 14m of downtime — averaging 0.7 incidents per month.
There were 17 Lumos outages since August 29, 2025 totaling 48h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.
We experienced some exaggerated latency on our database instance leading to slow page loads and delays in sync processing from 8:38PM - 10:00PM MT Affected components: App Store, Hosted Integrations
Our team is aware that some integration capabilities (ex. a "Create Account" step in a provisioning workflow) are failing consistently, even when retried. We've identified the root cause and are working on a fix.
We've rolled out a fix for the affected integration capabilities and are seeing recovery. We're monitoring closely to confirm everything stays stable.
This incident has been resolved. We rolled out a fix and integration capabilities are working normally again. Any operations that failed during the incident have been re-run on our end, so no action is needed on your part. We're sorry for the disruption, and thank you for your patience.
The team has identified an issue causing slower loading speeds across the Lumos platform. We're actively working to resolve and restore full functionality.
Latency issues have been fully resolved.
Manual Edits to AppStore Permissions Provisioning and Deprovisioning Flows in the UI are not being saved. The workaround is to refresh the page after making the changes, and then Save.
We are continuing to investigate this issue.
Incident being downgraded to Minor - Manual Edits to AppStore Permissions Provisioning and Deprovisioning Flows are being saved, but the updates are not shown in the UI until a page refresh. The workaround is to refresh the page after making the changes.
We have identified the issue and fix will be released shortly.
This incident has been resolved. No data was lost or affected, as the issue was only cosmetic in the AppStore Permissions UI.
We are seeing a delay in some workflows being processed. The issue has been addressed, and all workflows are resuming where they left off.
This issue is resolved. All workflows have resumed normal processing with no delays.
Manually launched integration syncs are failing to launch. Our team has identified where the issue was introduced and is rolling back the change now. Regularly scheduled syncs are unaffected and should continue as normal.
This issue is now resolved—any manually launched syncs should proceed without issue.
We are currently investigating an issue where Activity Log events are failing to display in the UI.
Our engineers have identified the root cause - events have been queued but are delayed.
All events will be restored as the queue drains. The team will continue monitoring through a full resolution.
This incident has been resolved. All Activity Log events are visible again, and new Activity Log events will be displayed without a delay.
A transient issue impacting the delivery of Slack and ITSM communications was identified. A subset of customers may see error tasks generated as a result of the access requests filed during the time of this issue.
Our team is currently investigating an issue where access requests are getting 'stuck' in the provisioning phase. We'll provide updates on a root cause and resolution ASAP.
We are continuing to investigate this issue.
The issue has been identified, and we are rolling out a fix that will resume all Access Requests that became 'stuck' with the Pending Provisioning status.
This incident has been resolved. Any Access Requests that became 'stuck' with the "Pending Provisioning" status have resumed and will continue running as expected now.
The team has observed an issue impacting ability to utilize the search bar in popups throughout the UI. Our engineers have identified a root cause of the issue and are working to mitigate.
Our team has deployed a fix and are monitoring for continued success within the UI. Please refresh your browser to update.
Confirming all tests demonstrate issue resolution. The search bar is now working as expected, and all functionality has been restored.
We are investigating an incident causing offboarding workflows to be erroneously triggered by on-prem, source-of-truth application syncs. Some customers may be impacted during this time. We are actively working to mitigate and resolve this issue.
We are continuing to investigate this issue.
We’ve identified the root cause of the issue and are deploying the rollback. In the interim, we’ve also temporarily disabled all syncs as of Feb 9 10:08 PM PT while we roll out the fixed code.
We have deployed the rollback and have successfully verified that the root issue has been resolved. We have launched corrected syncs for impacted domains and will continue to monitor them.
The syncs have been completed successfully, resolving any incorrect data.
Lumos is not redirecting to the login page for logged out users when following links to https://app.lumosidentity.com/access_reviews. The workaround is to navigate to https://app.lumosidentity.com/login and login, and then follow the Lumos link again.
We've resolved the the issue for logged out users visiting https://app.lumosidentity.com/access_reviews, logged out users are now correctly redirected to the login page when following Access Review links. We are still investigating occurrences of logged out users getting "Something went wrong" dialog on their first login attempt. The workaround is selecting "Sign in" and logging in again which will result in a successful login.
This incident has been resolved.
Our engineers ran a minor DB maintenance event. Some syncs may have slowed during this period, but no disruptions were observed.
We're currently investigating an issue causing 'Provision to App' access requests to incorrectly include a permission. This is only impacting applications where AppStore permissions are visible.
We've identified the root cause and are working to deploy a fix.
The team has rolled out a fix, and all applications are now provisioning access as expected.
Our team has identified that there's been an increase in errors related to Okta permission syncs. We're still confirming the scope of the issue, but it appears that these aren't consistent failures—permission data coming from Okta may be slightly behind as a result, and account syncs are not affected. We'll provide updates as soon as we have more information.
We resolved an issue that caused intermittent permission sync failures for a small subset of IdP integrations (including Okta). Identity and account syncs were not affected. Permission syncing is now operating normally, and we are continuing to monitor.
Our team is aware of an issue that's resulting in 'Remove From Group' Okta operations failing. If impacted, you may see errors associated with these operations in the activity log, or in the form of error tasks or notifications. We're investigating the issue and will provide updates as we learn more.
A fix has been deployed, and our team is monitoring to ensure that the issue is corrected moving forward. We have an additional line of effort that's prioritizing retroactively correcting the failed group removal operations, so any failures should be completed successfully soon. More updates to come.
Our team has now corrected the failed group removal operations, and any affected requests should now be marked as completed.
The team is investigating an ongoing issue causing pages to load very slowly within the Lumos Platform. All portions of the product are in working order, but loading speeds may temporarily reduce usability.
The team is continuing to investigate and has discovered increased impact of the loading slowness on platform functionality. Some aspects of Lumos will not work as expected, likely due to timeout errors. We're actively pinning down a root cause and working to restore full function.
A fix has been implemented and we are monitoring the results.
Performance appears to be fully restored, and our team is continuing to investigate the root cause to mitigate future issues. We recommend re-trying any failed actions at this time.
We are continuing to monitor for any further issues.
Loading speeds have been restored, and platform performance is fully operational.