LoopUp Outage History

The carrier has identified the issue and applied a fix. This now needs to be implemented more widely across their network. Initial testing has been successful, and calls are completing as expected. Please stand by while the fix is rolled out more broadly. We will provide further updates as more information becomes available.

We are currently investigating a network issue affecting services in South Africa. Inbound calls are now operating normally. However, we have observed that some outbound calls are being rejected by a downstream carrier and therefore failing over to alternate routes. Calls are still connecting, but may be routed differently than usual. We will continue to investigate and provide further updates as more information becomes available. If you have any questions, please contact us at [email protected].

Our downstream carrier in South Africa has confirmed an issue affecting voice services on their network. As a result, some calls may experience intermittent disruptions. The carrier is actively escalating the issue and working to restore normal service as quickly as possible. In the meantime, calls are failing over to alternate routes. We will provide further updates as more information becomes available. If you have any questions, please contact us at [email protected].

We have identified an issue affecting outbound calling in China, where-in some Users may experience failures when making both domestic and international calls. This issue was caused by an incident impacting an in-country carrier, from approximately 15:00 local time (07:00 UTC). Services are now being gradually restored. We're sorry to be holding you up today and appreciate your patience. If you have any questions, our Support Team are available 24/7 at [email protected].

We are currently investigating an issue impacting access to the LoopUp Cloud Telephony Admin Portal (admin.loopup.com) and LoopUp One (one.loopup.com). Users may experience intermittent issues and delays when attempting to navigate/sign-in to these portals. Some Users may be presented with an "Unable to load this page" error message or load a blank page. Our Teams are investigating, and we will provide more information as soon as it's available. Should you need any immediate assistance, our Support Team are available 24/7 at [email protected].

Our Teams are still investigating, and we hope to have more clarity on the underlying cause very soon. We apologise for the disruption. The LoopUp Support Team are available 24/7 at [email protected], if you need any assistance.

We are currently experiencing an issue affecting access to LoopUp One. Administrators are unable to log in and manage telephony services. Our engineering team has identified the root cause as a widespread Cloudflare outage, and we are actively working with our partners to restore services as quickly as possible. For real-time updates, please visit: https://www.cloudflarestatus.com. We will share further information and updates as soon as they become available. If you require immediate assistance, our Support Team is available 24/7 at [email protected].

We’ve received reports of call failures affecting some users in Thailand. SBC traces show that the calls are not reaching our network. We’ve engaged our partner carrier to investigate and clarify the root cause. The extent of the issue is not yet known, and further testing is currently underway. We’ll continue to provide updates as more information becomes available. Thank you for your continued patience.

We are aware of an issue affecting some of our services in China, where users may experience disruptions when making or receiving calls. The issue has been identified as a downstream network problem, and our carrier is currently working to resolve it. If you are experiencing any issues, please contact us at [email protected]. We’re sorry for the disruption and appreciate your patience as we work to restore normal service.

The issues affecting call services in China are ongoing. We’ve been informed that the disruptions are related to anti-harassment and anti-fraud measures implemented by the Chinese Ministry of Industry and Information Technology (MIIT). Our carrier is actively working with local carriers to restore service as quickly as possible. We’ll continue to provide updates as more information becomes available. Thank you for your continued patience.

It appears that an upstream carrier has been directly impacted by the enhanced anti-harassment and anti-fraud measures implemented by the Chinese Ministry of Industry and Information Technology (MIIT). We are continuing to escalate the issue with our partner; however, we do not yet have an estimated time for full service restoration. We appreciate your patience and will share further updates as soon as we have more information.

We've identified an issue causing domestic call failures to certain French mobile numbers. The problem has been traced to our downstream carrier, and we're actively working with them to resolve it. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding. For immediate assistance, our Support Team is available 24/7 at [email protected].

We have identified an issue affecting outbound calls from Luware Nimbus services, where calls may fail intermittently. This has been escalated to Luware and Microsoft, who are actively investigating. In the meantime, affected users can still place outbound calls directly from the Microsoft Teams client. Please use this workaround while we work with Luware and Microsoft to resolve the issue.

The issue has been identified and isolated to the Luware Nimbus software. Luware’s engineers are actively working on a hotfix and will provide further updates soon. If you have any questions, please contact us at [email protected].

We have been made aware of a Verizon European VoIP network outage with the potential to impact some Cloud Telephony and Remote Meetings Customers in Europe. Users may experience issues when placing calls to European DDI's/dial-in numbers on relevant routes. Verizon is actively investigating this issue, and our carriers are prioritizing efforts to resolve it. Our teams have been monitoring the issue and currently assess it to be low impact. We will provide updates as more information becomes available. If you have any questions, please contact our Support Team: https://support.loopup.com/s/contact-support?language=en_US.

We believe we have identified the issue and are working with our internal teams to resolve it as quickly as possible. We're sorry for slowing you down today and appreciate your patience. If you have any questions, please contact us at [email protected].

Although the underlying issue has been resolved, we have identified a further issue where Microsoft is not responding to inbound invites. Testing confirms this is isolated to Operator Connect calls. We appreciate your patience and will provide further updates as soon as we have more information. If you have any immediate concerns, please contact us at [email protected].

We are currently investigating a load issue impacting the Cloud Telephony Admin Portal. Admins will experience issues when attempting to load admin.loopup.com and may see an "unable to load this page" error message. We’re aware of the issue and are working on it urgently. If you have any critical or time-sensitive administrative requests that we can help with, our Support Team are available 24/7 at [email protected].

We are investigating reports of intermittent call failures in the EMEA SBC region between 12:00-12:30 UTC. Some users may have experienced issues when attempting outbound calls. Following internal testing, we can confirm that the service is now operating normally. However, we are continuing to monitor while investigating the root cause. If you are still experiencing any issues, please contact us at [email protected].

We've identified an issue that could potentially impact LoopUp Remote Meetings hosted by Users who were migrated from PGI/Intrado platforms. Some conference attendees cannot connect to their meetings by "dialling in" with a number and access code. Our Teams are working with the relevant carrier/s to reach a resolution, ASAP and impacted attendees should connect to their conferences via the LoopUp web client (more information about how to do that here: https://support.loopup.com/s/article/joining-a-loopup-meeting-as-a-guest?language=en_US). Please know that our teams are working hard to get everything up and running. We will provide more information as soon as it is available. We're sorry to be holding you up today. Our Support Team are available 24/7 at [email protected].

We have identified an issue with Microsoft Teams calls to Brazil numbers, where users may experience periods of one-way audio. Our investigation confirms that we are successfully receiving and sending media in both directions. As a result, the issue has been escalated to our downstream carrier for further resolution. Thank you for your patience and understanding as we work to resolve this matter. If you have any immediate questions or concerns, please contact us at [email protected].

We are currently investigating an issue impacting LoopUp Remote Meetings in the US. Some conference attendees cannot connect to their meetings using US Toll-Free Dial-In numbers. We’re aware of the issue and are working on it urgently. Impacted attendees should dial-in using an alternative Toll/Local number OR connect via the LoopUp web client (https://support.loopup.com/s/article/joining-a-loopup-meeting-as-a-guest?language=en_US) until a resolution has been reached. Please know that our teams are working hard to get everything up and running. We will provide more information as soon as it is available. We're sorry to be holding you up today. Our Support Team are available 24/7 at [email protected].