LoopUp experienced a notice incident on June 12, 2025 affecting Asia-Pacific, lasting 10h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 12, 2025, 09:36 AM UTC
We’ve received reports of call failures affecting some users in Thailand. SBC traces show that the calls are not reaching our network. We’ve engaged our partner carrier to investigate and clarify the root cause. The extent of the issue is not yet known, and further testing is currently underway. We’ll continue to provide updates as more information becomes available. Thank you for your continued patience.
- resolved Jun 12, 2025, 08:11 PM UTC
The issue was identified and resolved earlier today by our partner carrier. Initial tests are showing positive results, and services appear to be operating normally. We are continuing to monitor. If you experience any further issues, please contact us at [email protected].