Loop Returns incident

Degraded performance

Minor Resolved View vendor source →

Loop Returns experienced a minor incident on July 17, 2026 affecting Returns Portal and Admin Portal and 1 more component, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2026, 10:05 PM UTC
Resolved
Jul 17, 2026, 10:18 PM UTC
Duration
12m
Detected by Pingoru
Jul 17, 2026, 10:05 PM UTC

Affected components

Returns PortalAdmin PortalReturns APILoop POSOrder TrackingOffsetShop Now: On Store3rd Party Integrations3rd Party Integrations (Loop)Shipping

Update timeline

  1. monitoring Jul 17, 2026, 10:05 PM UTC

    Loop returns saw degraded performance in the customer portal, resulting in some customers being unable to create returns.