Loop Returns incident
Shopper Portal Network Issue - Impacting Subset of Merchants
Minor Vendor's status page →
Resolved after 33 minutes, affecting Returns Portal and Returns Portal (Returns Portal — Loop), on September 9, 2026.
A small subset of customers may be experiencing an "Network Error" when attempting to interact with our Shopper Portal. We have identified this issue and are deploying a fix.
Affected components
Returns PortalReturns Portal (Returns Portal — Loop)
Update timeline
- identified Sep 09, 2026, 08:40 PM UTC
A small subset of customers may be experiencing an "Network Error" when attempting to interact with our Shopper Portal. We have identified this issue and are deploying a fix.
- resolved Sep 09, 2026, 09:14 PM UTC
We have deployed a fix for this issue and this issue has been resolved.
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