Loop Returns incident
Shopper Portal Network Issue - Impacting Subset of Merchants
Loop Returns experienced a minor incident on September 9, 2026 affecting Returns Portal and 3rd Party Integrations (Loop), lasting 33m. The incident has been resolved; the full update timeline is below.
Affected components
Returns Portal3rd Party Integrations (Loop)
Update timeline
- identified Sep 09, 2026, 08:40 PM UTC
A small subset of customers may be experiencing an "Network Error" when attempting to interact with our Shopper Portal. We have identified this issue and are deploying a fix.