Login.gov experienced a critical incident on August 28, 2025 affecting Single Sign-On & Identity Proofing (secure.login.gov), lasting 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 28, 2025, 04:25 PM UTC
We are currently investigating an elevated error rate with our text messaging provider. Two factor codes or phone verification codes delivered by SMS may return errors or fail to be delivered. Other two factor authentication mechanisms, such as voice codes, authenticator application (TOTP) or backup codes should be unaffected. The team is working to identify the cause and resolve it. We will provide an update here when more information is available.
- monitoring Aug 28, 2025, 05:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 28, 2025, 05:18 PM UTC
This incident has been resolved.