There were 8 Lob outages since February 4, 2026 totaling 72h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.
Our rendering system is experiencing delays so proofs and thumbnails may lake longer than expected to appear in the dashboard. We have identified the issue and are actively working on a fix
Our rendering system is back to being fully operational without any delays. Issue is resolved.
Our rendering system is experiencing delays so proofs and thumbnails may lake longer than expected to appear in the dashboard. We have identified the issue and are actively working on a fix
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Our rendering system is experiencing delays so proofs and thumbnails may lake longer than expected to appear in the dashboard, we have identified the issue and are actively fixing it
All systems are operating normally. Issue is resolved.
We are currently experiencing an issue affecting new account registration on the Dashboard. Some users may be unable to create a new account at this time. Our team is aware of the issue and is actively investigating and implementing a fix.
The issue affecting new account registrations on the Dashboard has been resolved. Users should now be able to successfully create new accounts. We will continue to monitor the system to ensure stability.
Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. Lob's QR Code Engagement visualizations in the "Mail Analytics" and "Campaigns" sections of the dashboard are missing some data that was created between Monday, March 16 and today, March 24. Only the data processing system was impacted - no original QR code scan data has been lost. Customers can still access this data if they make a GET call to Lob's APIs, or if they have webhook ingestion already set up. We've identified the issue and are actively backfilling the QR Code Engagement Chart with the missing records. We anticipate completing this backfill no later than tomorrow morning - Wednesday, March 25.
Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. Lob's QR Code Engagement visualizations in the "Mail Analytics" and "Campaigns" sections of the dashboard are missing some data that was created between Monday, March 16 and Tuesday, March 24. Only the data processing system was impacted - no original QR code scan data has been lost. Customers can still access this data if they make a GET call to Lob's APIs, or if they have webhook ingestion already set up. We've identified the issue and new scan events are now visible in the QR Code Engagement Chart. We are actively backfilling scans from the outage period that are missing from the chart. We've updated our anticipated date of resolution for completing this backfill - this should be complete no later than the evening of Friday, March 27.
Backfills are complete. Additionally, Lob's engineering team has put improvements in place to prevent similar issues in the future, and updated our monitoring and alerting to catch similar issues if they do recur. Please reach out to [email protected] if you are still experiencing issues!
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Partial US Address Verification Service Degradation We are currently investigating an issue in which deliverability statuses are not correctly provided for a small subset of US addresses. We expect prompt resolution.
We have resolved the issue in which deliverability statuses were not correctly provided for a small subset of US addresses.
Pingoru polls Lob's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.
5 free monitors · No credit card required