Lob experienced a major incident on August 12, 2026 affecting Dashboard, lasting 3h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Dashboard
Update timeline
- identified Aug 12, 2026, 02:22 PM UTC
We are currently experiencing an issue affecting ingestion of USPS tracking events. All tracking events will be delayed until this issue is resolved and the backlog of data is processed. Our team is aware of the issue and actively implementing a fix.
- monitoring Aug 12, 2026, 03:29 PM UTC
We've resolved the issue that prevented ingestion of USPS tracking events. USPS has sent us a backfill file, and we are currently processing the skipped events. Customers should see all tracking events caught up by the end of business today.
- resolved Aug 12, 2026, 06:05 PM UTC
This incident has been resolved.