Lob Outage History
Lob is up right nowPingoru has recorded 27 incidents for Lob: 26 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 3 of 720 (0%) |
| May 2026 | 2 | 224 of 744 (30%) |
| June 2026 | 4 | 5 of 720 (1%) |
| July 2026 | 5 | 35 of 744 (5%) |
| August 2026 | 3 | 5 of 744 (1%) |
| September 2026 | 1 | 25 of 720 (3%) |
| October 2026 | 0 | 0 of 530 (0%) |
Incidents, newest first
Notice September 23, 2026 Rendering Delays 1d
Started Sep 23, 2026, 02:44 PM UTC· resolved Sep 24, 2026, 03:38 PM UTC
- investigating Sep 23, 2026, 02:44 PM UTC
We are currently seeing some slowdown in processing and are investigating the cause. We will provide additional updates as more information becomes available
- monitoring Sep 23, 2026, 03:50 PM UTC
We have identified and resolved the issue and are currently monitoring the pipeline to ensure it remains stable.
- resolved Sep 24, 2026, 03:38 PM UTC
This incident has been resolved.
Notice August 12, 2026 Elevated Bulk Verifications Errors 1h 25m
Started Aug 12, 2026, 05:52 PM UTC· resolved Aug 12, 2026, 07:18 PM UTC
- investigating Aug 12, 2026, 05:52 PM UTC
We are currently seeing an elevated error rate on the /v1/bulk/us_verifications endpoint. Our team is actively investigating and we will post an update as soon as we have more information.
- monitoring Aug 12, 2026, 06:04 PM UTC
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
- resolved Aug 12, 2026, 07:18 PM UTC
This incident has been resolved.
Major August 12, 2026 Data Processing Delays - USPS Tracking Events 3h 43m Dashboard
Started Aug 12, 2026, 02:22 PM UTC· resolved Aug 12, 2026, 06:05 PM UTC
- identified Aug 12, 2026, 02:22 PM UTC
We are currently experiencing an issue affecting ingestion of USPS tracking events. All tracking events will be delayed until this issue is resolved and the backlog of data is processed. Our team is aware of the issue and actively implementing a fix.
- monitoring Aug 12, 2026, 03:29 PM UTC
We've resolved the issue that prevented ingestion of USPS tracking events. USPS has sent us a backfill file, and we are currently processing the skipped events. Customers should see all tracking events caught up by the end of business today.
- resolved Aug 12, 2026, 06:05 PM UTC
This incident has been resolved.
Notice July 24, 2026 Lob APi down 6h 26m
Started Jul 24, 2026, 11:27 AM UTC· resolved Jul 24, 2026, 05:53 PM UTC
- monitoring Jul 24, 2026, 11:27 AM UTC
The issue causing 500 errors in lob API has been resolved. We will continue to monitor the system to ensure it remains stable.
- resolved Jul 24, 2026, 05:53 PM UTC
The issue causing errors Lob API has been resolved.
Critical July 10, 2026 External service outage 1h 20m API
Started Jul 10, 2026, 05:36 PM UTC· resolved Jul 10, 2026, 06:56 PM UTC
- investigating Jul 10, 2026, 05:36 PM UTC
We're experiencing a temporary issue across our system due to an external service outage. We're actively working on resolving this issue
- monitoring Jul 10, 2026, 06:01 PM UTC
The external service is gradually recovering and we're now actively monitoring the recovery
- resolved Jul 10, 2026, 06:56 PM UTC
The external service has been resolved and all our systems are operational
Notice July 8, 2026 failures affecting export 1d
Started Jul 08, 2026, 05:45 PM UTC· resolved Jul 09, 2026, 05:48 PM UTC
- investigating Jul 08, 2026, 05:45 PM UTC
We are currently experiencing an issue affecting some export creation and are actively working to resolve it.
- resolved Jul 09, 2026, 05:48 PM UTC
The issue affecting some export requests has been resolved, and processing has returned to normal.
Notice July 7, 2026 Error rendering HTML Template 48m
Started Jul 07, 2026, 05:08 PM UTC· resolved Jul 07, 2026, 05:56 PM UTC
- investigating Jul 07, 2026, 05:08 PM UTC
We are currently investigating an issue affecting HTML templates. Users may encounter errors when proofing HTML templates or when sending mailpieces that use an HTML creative. Our team is actively working to identify the root cause and restore normal functionality. We will provide updates as more information becomes available.
- resolved Jul 07, 2026, 05:56 PM UTC
The issue causing errors in proofing HTML has been resolved, and processing has returned to normal. We will continue to monitor the system to ensure it remains stable.
Notice July 3, 2026 Elevated Rendering Times 1h 53m
Started Jul 03, 2026, 05:48 AM UTC· resolved Jul 03, 2026, 07:41 AM UTC
- investigating Jul 03, 2026, 05:48 AM UTC
We are currently experiencing elevated rendering times, which may cause delays in processing some requests. Our team is investigating the issue and will provide updates as more information becomes available.
- resolved Jul 03, 2026, 07:41 AM UTC
The issue causing elevated rendering times has been resolved, and processing has returned to normal. We will continue to monitor the system to ensure it remains stable.
Notice June 30, 2026 International Address Verification Service Disruption 48s
Started Jun 30, 2026, 03:11 AM UTC· resolved Jun 30, 2026, 03:12 AM UTC
- identified Jun 30, 2026, 03:11 AM UTC
We experienced a temporary issue with our international address verification service this evening that caused some requests to fail. The issue has been resolved and the service is operating normally.
- resolved Jun 30, 2026, 03:12 AM UTC
We experienced a temporary issue with our international address verification service this evening that caused some requests to fail. The issue has been resolved and the service is operating normally
Major June 18, 2026 Errors from API endpoint 32m API
Started Jun 18, 2026, 10:26 PM UTC· resolved Jun 18, 2026, 10:58 PM UTC
- investigating Jun 18, 2026, 10:26 PM UTC
Our endpoint/service is currently experiencing an outage. As a result, users may be experiencing errors, degraded performance, or inability to access certain features. Our team has identified the issue and is actively investigating the root cause.
- investigating Jun 18, 2026, 10:33 PM UTC
Our endpoint/service is currently experiencing an outage. As a result, users may be experiencing errors, degraded performance, or inability to access certain features. Our team has identified the issue and is actively investigating the root cause.
- resolved Jun 18, 2026, 10:58 PM UTC
The issue has resolved and API endpoints resolve as expected.
Minor June 10, 2026 Temporary outage for letters 10m API, Dashboard
Started Jun 10, 2026, 09:50 PM UTC· resolved Jun 10, 2026, 10:00 PM UTC
- monitoring Jun 10, 2026, 09:50 PM UTC
Customers may have experienced a temporary outage related to creating letters and obtaining information about previously created letters. The root cause has been identified and the issue resolved.
- resolved Jun 10, 2026, 10:00 PM UTC
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Notice May 20, 2026 Issue with bank account verifications using micro deposits 9d 3h API, Dashboard
Started May 20, 2026, 04:38 PM UTC· resolved May 29, 2026, 08:30 PM UTC
- investigating May 20, 2026, 04:38 PM UTC
We are aware of an issue affecting customers attempting to verify bank accounts with micro deposits through the Lob dashboard or API. We are investigating and working on a resolution. We apologize for the inconvenience and will provide an update as soon as we have more information.
- monitoring May 20, 2026, 06:56 PM UTC
We have implemented a mitigation that restores bank account verification for sending Checks. New bank account verification should now work as expected. If you created a bank account within the last 7 days and are still unable to complete verification, please reach out to our support team at [email protected] or visit https://help.lob.com/resources/getting-support for additional contact options. We will be providing an update in the coming week about longer-term changes to bank account verification, before they take effect. We apologize for any disruption this caused.
- resolved May 29, 2026, 08:30 PM UTC
We think the impact from the issue is over.
Notice May 5, 2026 Rendering Service Delays 4h 6m
Started May 05, 2026, 05:34 PM UTC· resolved May 05, 2026, 09:40 PM UTC
- investigating May 05, 2026, 05:34 PM UTC
Our rendering system is experiencing delays so proofs and thumbnails may lake longer than expected to appear in the dashboard. We have identified the issue and are actively working on a fix
- monitoring May 05, 2026, 06:08 PM UTC
Issue seem to be resolved. We are monitoring.
- resolved May 05, 2026, 09:40 PM UTC
This incident has been resolved.
Major April 23, 2026 Rendering delays 1h 36m API, Dashboard, Webhooks
Started Apr 23, 2026, 05:16 PM UTC· resolved Apr 23, 2026, 06:52 PM UTC
- investigating Apr 23, 2026, 05:16 PM UTC
Our rendering system is experiencing delays so proofs and thumbnails may lake longer than expected to appear in the dashboard. We have identified the issue and are actively working on a fix
- resolved Apr 23, 2026, 06:52 PM UTC
Our rendering system is back to being fully operational without any delays. Issue is resolved.
Notice April 23, 2026 Rendering delay issue 1h 34m
Started Apr 23, 2026, 05:14 PM UTC· resolved Apr 23, 2026, 06:49 PM UTC
- investigating Apr 23, 2026, 05:14 PM UTC
Our rendering system is experiencing delays so proofs and thumbnails may lake longer than expected to appear in the dashboard. We have identified the issue and are actively working on a fix
Notice April 10, 2026 Campaign/Mailpieces failing with 403 error 16s
Started Apr 10, 2026, 10:32 PM UTC· resolved Apr 10, 2026, 10:32 PM UTC
- identified Apr 10, 2026, 10:32 PM UTC
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
- resolved Apr 10, 2026, 10:32 PM UTC
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Notice March 30, 2026 Users Unable to Complete Account Sign-Up 1h 58m
Started Mar 30, 2026, 04:52 PM UTC· resolved Mar 30, 2026, 06:51 PM UTC
- investigating Mar 30, 2026, 04:52 PM UTC
We are currently experiencing an issue affecting new account registration on the Dashboard. Some users may be unable to create a new account at this time. Our team is aware of the issue and is actively investigating and implementing a fix.
- resolved Mar 30, 2026, 06:51 PM UTC
The issue affecting new account registrations on the Dashboard has been resolved. Users should now be able to successfully create new accounts. We will continue to monitor the system to ensure stability.
Minor March 24, 2026 Lag in QR Code Analytics - Reporting Tools Affected 2d 18h API, Dashboard, Webhooks
Started Mar 24, 2026, 07:42 PM UTC· resolved Mar 27, 2026, 01:51 PM UTC
- identified Mar 24, 2026, 07:42 PM UTC
Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. Lob's QR Code Engagement visualizations in the "Mail Analytics" and "Campaigns" sections of the dashboard are missing some data that was created between Monday, March 16 and today, March 24. Only the data processing system was impacted - no original QR code scan data has been lost. Customers can still access this data if they make a GET call to Lob's APIs, or if they have webhook ingestion already set up. We've identified the issue and are actively backfilling the QR Code Engagement Chart with the missing records. We anticipate completing this backfill no later than tomorrow morning - Wednesday, March 25.
- identified Mar 25, 2026, 01:28 PM UTC
Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. Lob's QR Code Engagement visualizations in the "Mail Analytics" and "Campaigns" sections of the dashboard are missing some data that was created between Monday, March 16 and Tuesday, March 24. Only the data processing system was impacted - no original QR code scan data has been lost. Customers can still access this data if they make a GET call to Lob's APIs, or if they have webhook ingestion already set up. We've identified the issue and new scan events are now visible in the QR Code Engagement Chart. We are actively backfilling scans from the outage period that are missing from the chart. We've updated our anticipated date of resolution for completing this backfill - this should be complete no later than the evening of Friday, March 27.
- resolved Mar 27, 2026, 01:51 PM UTC
Backfills are complete. Additionally, Lob's engineering team has put improvements in place to prevent similar issues in the future, and updated our monitoring and alerting to catch similar issues if they do recur. Please reach out to [email protected] if you are still experiencing issues!
Notice February 20, 2026 Elevated API Errors 4m
Started Feb 20, 2026, 09:51 PM UTC· resolved Feb 20, 2026, 09:55 PM UTC
- identified Feb 20, 2026, 09:51 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Feb 20, 2026, 09:55 PM UTC
This incident has been resolved.
Critical February 4, 2026 Partial US Address Verification Service Degradation 19m API
Started Feb 04, 2026, 09:06 PM UTC· resolved Feb 04, 2026, 09:26 PM UTC
- investigating Feb 04, 2026, 09:06 PM UTC
Partial US Address Verification Service Degradation We are currently investigating an issue in which deliverability statuses are not correctly provided for a small subset of US addresses. We expect prompt resolution.
- resolved Feb 04, 2026, 09:26 PM UTC
We have resolved the issue in which deliverability statuses were not correctly provided for a small subset of US addresses.
Notice December 9, 2025 Dashboard Data Delays 3h 53m
Started Dec 09, 2025, 06:06 PM UTC· resolved Dec 09, 2025, 09:59 PM UTC
- identified Dec 09, 2025, 06:06 PM UTC
Our engineering team has observed data delays in our dashboard. Data may be stale or missing. Our engineering team is actively working on a resolution.
- resolved Dec 09, 2025, 09:59 PM UTC
This incident has been resolved.
Major November 18, 2025 Degraded service 12h 58m
Started Nov 18, 2025, 12:23 PM UTC· resolved Nov 19, 2025, 01:22 AM UTC
- investigating Nov 18, 2025, 12:23 PM UTC
Lob is experiencing elevated API errors. Our engineering team is currently investigating.
- monitoring Nov 18, 2025, 05:48 PM UTC
Earlier today, we experienced degraded service due to an outage at a major infrastructure provider that caused connectivity issues across our network. These issues have now been fully resolved, and all systems are operating normally. We are continuing to monitor performance closely, but no further impact is expected.
- resolved Nov 19, 2025, 01:22 AM UTC
All endpoints are operating normally. Customers should now be experiencing normal performance from Lob's APIs. Please reach out to our support team with any concerns.
Major November 2, 2025 International AV service outage 7h 21m API
Started Nov 02, 2025, 09:53 AM UTC· resolved Nov 02, 2025, 05:14 PM UTC
- identified Nov 02, 2025, 09:53 AM UTC
We are currently experiencing a service disruption affecting our international address verification service for countries outside the US. Requests for address verification in all other countries are currently returning errors (HTTP 500).
- monitoring Nov 02, 2025, 03:15 PM UTC
The issue affecting our international address verification service has been resolved. Service has been restored and is operating normally.
- resolved Nov 02, 2025, 05:14 PM UTC
International address verifications is fully functional as of 11/02/25 05:25 AM PST