Lob Outage History

Lob is up right now

Lob had 24 outages in the last 2 years totaling 382h 32m of downtime — averaging 1 incident per month.

There were 24 Lob outages since August 22, 2025 totaling 382h 32m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://lob.statuspage.io

Notice August 12, 2026

Elevated Bulk Verifications Errors

Detected by Pingoru
Aug 12, 2026, 05:52 PM UTC
Resolved
Aug 12, 2026, 07:18 PM UTC
Duration
1h 25m
Timeline · 3 updates
  1. investigating Aug 12, 2026, 05:52 PM UTC

    We are currently seeing an elevated error rate on the /v1/bulk/us_verifications endpoint. Our team is actively investigating and we will post an update as soon as we have more information.

  2. monitoring Aug 12, 2026, 06:04 PM UTC

    We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

  3. resolved Aug 12, 2026, 07:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 12, 2026

Data Processing Delays - USPS Tracking Events

Detected by Pingoru
Aug 12, 2026, 02:22 PM UTC
Resolved
Aug 12, 2026, 06:05 PM UTC
Duration
3h 43m
Affected: Dashboard
Timeline · 3 updates
  1. identified Aug 12, 2026, 02:22 PM UTC

    We are currently experiencing an issue affecting ingestion of USPS tracking events. All tracking events will be delayed until this issue is resolved and the backlog of data is processed. Our team is aware of the issue and actively implementing a fix.

  2. monitoring Aug 12, 2026, 03:29 PM UTC

    We've resolved the issue that prevented ingestion of USPS tracking events. USPS has sent us a backfill file, and we are currently processing the skipped events. Customers should see all tracking events caught up by the end of business today.

  3. resolved Aug 12, 2026, 06:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 24, 2026

Lob APi down

Detected by Pingoru
Jul 24, 2026, 11:27 AM UTC
Resolved
Jul 24, 2026, 05:53 PM UTC
Duration
6h 26m
Timeline · 2 updates
  1. monitoring Jul 24, 2026, 11:27 AM UTC

    The issue causing 500 errors in lob API has been resolved. We will continue to monitor the system to ensure it remains stable.

  2. resolved Jul 24, 2026, 05:53 PM UTC

    The issue causing errors Lob API has been resolved.

Read the full incident report →

Critical July 10, 2026

External service outage

Detected by Pingoru
Jul 10, 2026, 05:36 PM UTC
Resolved
Jul 10, 2026, 06:56 PM UTC
Duration
1h 20m
Affected: API
Timeline · 3 updates
  1. investigating Jul 10, 2026, 05:36 PM UTC

    We're experiencing a temporary issue across our system due to an external service outage. We're actively working on resolving this issue

  2. monitoring Jul 10, 2026, 06:01 PM UTC

    The external service is gradually recovering and we're now actively monitoring the recovery

  3. resolved Jul 10, 2026, 06:56 PM UTC

    The external service has been resolved and all our systems are operational

Read the full incident report →

Notice July 8, 2026

failures affecting export

Detected by Pingoru
Jul 08, 2026, 05:45 PM UTC
Resolved
Jul 09, 2026, 05:48 PM UTC
Duration
1d
Timeline · 2 updates
  1. investigating Jul 08, 2026, 05:45 PM UTC

    We are currently experiencing an issue affecting some export creation and are actively working to resolve it.

  2. resolved Jul 09, 2026, 05:48 PM UTC

    The issue affecting some export requests has been resolved, and processing has returned to normal.

Read the full incident report →

Notice July 7, 2026

Error rendering HTML Template

Detected by Pingoru
Jul 07, 2026, 05:08 PM UTC
Resolved
Jul 07, 2026, 05:56 PM UTC
Duration
48m
Timeline · 2 updates
  1. investigating Jul 07, 2026, 05:08 PM UTC

    We are currently investigating an issue affecting HTML templates. Users may encounter errors when proofing HTML templates or when sending mailpieces that use an HTML creative. Our team is actively working to identify the root cause and restore normal functionality. We will provide updates as more information becomes available.

  2. resolved Jul 07, 2026, 05:56 PM UTC

    The issue causing errors in proofing HTML has been resolved, and processing has returned to normal. We will continue to monitor the system to ensure it remains stable.

Read the full incident report →

Notice July 3, 2026

Elevated Rendering Times

Detected by Pingoru
Jul 03, 2026, 05:48 AM UTC
Resolved
Jul 03, 2026, 07:41 AM UTC
Duration
1h 53m
Timeline · 2 updates
  1. investigating Jul 03, 2026, 05:48 AM UTC

    We are currently experiencing elevated rendering times, which may cause delays in processing some requests. Our team is investigating the issue and will provide updates as more information becomes available.

  2. resolved Jul 03, 2026, 07:41 AM UTC

    The issue causing elevated rendering times has been resolved, and processing has returned to normal. We will continue to monitor the system to ensure it remains stable.

Read the full incident report →

Notice June 30, 2026

International Address Verification Service Disruption

Detected by Pingoru
Jun 30, 2026, 03:11 AM UTC
Resolved
Jun 30, 2026, 03:12 AM UTC
Duration
48s
Timeline · 2 updates
  1. identified Jun 30, 2026, 03:11 AM UTC

    We experienced a temporary issue with our international address verification service this evening that caused some requests to fail. The issue has been resolved and the service is operating normally.

  2. resolved Jun 30, 2026, 03:12 AM UTC

    We experienced a temporary issue with our international address verification service this evening that caused some requests to fail. The issue has been resolved and the service is operating normally

Read the full incident report →

Major June 18, 2026

Errors from API endpoint

Detected by Pingoru
Jun 18, 2026, 10:26 PM UTC
Resolved
Jun 18, 2026, 10:58 PM UTC
Duration
32m
Affected: API
Timeline · 3 updates
  1. investigating Jun 18, 2026, 10:26 PM UTC

    Our endpoint/service is currently experiencing an outage. As a result, users may be experiencing errors, degraded performance, or inability to access certain features. Our team has identified the issue and is actively investigating the root cause.

  2. investigating Jun 18, 2026, 10:33 PM UTC

    Our endpoint/service is currently experiencing an outage. As a result, users may be experiencing errors, degraded performance, or inability to access certain features. Our team has identified the issue and is actively investigating the root cause.

  3. resolved Jun 18, 2026, 10:58 PM UTC

    The issue has resolved and API endpoints resolve as expected.

Read the full incident report →

Minor June 10, 2026

Temporary outage for letters

Detected by Pingoru
Jun 10, 2026, 09:50 PM UTC
Resolved
Jun 10, 2026, 10:00 PM UTC
Duration
10m
Affected: APIDashboard
Timeline · 2 updates
  1. monitoring Jun 10, 2026, 09:50 PM UTC

    Customers may have experienced a temporary outage related to creating letters and obtaining information about previously created letters. The root cause has been identified and the issue resolved.

  2. resolved Jun 10, 2026, 10:00 PM UTC

    We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

Read the full incident report →

Notice May 20, 2026

Issue with bank account verifications using micro deposits

Detected by Pingoru
May 20, 2026, 04:38 PM UTC
Resolved
May 29, 2026, 08:30 PM UTC
Duration
9d 3h
Affected: APIDashboard
Timeline · 3 updates
  1. investigating May 20, 2026, 04:38 PM UTC

    We are aware of an issue affecting customers attempting to verify bank accounts with micro deposits through the Lob dashboard or API. We are investigating and working on a resolution. We apologize for the inconvenience and will provide an update as soon as we have more information.

  2. monitoring May 20, 2026, 06:56 PM UTC

    We have implemented a mitigation that restores bank account verification for sending Checks. New bank account verification should now work as expected. If you created a bank account within the last 7 days and are still unable to complete verification, please reach out to our support team at [email protected] or visit https://help.lob.com/resources/getting-support for additional contact options. We will be providing an update in the coming week about longer-term changes to bank account verification, before they take effect. We apologize for any disruption this caused.

  3. resolved May 29, 2026, 08:30 PM UTC

    We think the impact from the issue is over.

Read the full incident report →

Notice May 5, 2026

Rendering Service Delays

Detected by Pingoru
May 05, 2026, 05:34 PM UTC
Resolved
May 05, 2026, 09:40 PM UTC
Duration
4h 6m
Timeline · 3 updates
  1. investigating May 05, 2026, 05:34 PM UTC

    Our rendering system is experiencing delays so proofs and thumbnails may lake longer than expected to appear in the dashboard. We have identified the issue and are actively working on a fix

  2. monitoring May 05, 2026, 06:08 PM UTC

    Issue seem to be resolved. We are monitoring.

  3. resolved May 05, 2026, 09:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 23, 2026

Rendering delays

Detected by Pingoru
Apr 23, 2026, 05:16 PM UTC
Resolved
Apr 23, 2026, 06:52 PM UTC
Duration
1h 36m
Affected: APIDashboardWebhooks
Timeline · 2 updates
  1. investigating Apr 23, 2026, 05:16 PM UTC

    Our rendering system is experiencing delays so proofs and thumbnails may lake longer than expected to appear in the dashboard. We have identified the issue and are actively working on a fix

  2. resolved Apr 23, 2026, 06:52 PM UTC

    Our rendering system is back to being fully operational without any delays. Issue is resolved.

Read the full incident report →

Notice April 23, 2026

Rendering delay issue

Detected by Pingoru
Apr 23, 2026, 05:14 PM UTC
Resolved
Apr 23, 2026, 06:49 PM UTC
Duration
1h 34m
Timeline · 1 update
  1. investigating Apr 23, 2026, 05:14 PM UTC

    Our rendering system is experiencing delays so proofs and thumbnails may lake longer than expected to appear in the dashboard. We have identified the issue and are actively working on a fix

Read the full incident report →

Notice April 10, 2026

Campaign/Mailpieces failing with 403 error

Detected by Pingoru
Apr 10, 2026, 10:32 PM UTC
Resolved
Apr 10, 2026, 10:32 PM UTC
Duration
16s
Timeline · 2 updates
  1. identified Apr 10, 2026, 10:32 PM UTC

    We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

  2. resolved Apr 10, 2026, 10:32 PM UTC

    We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

Read the full incident report →

Notice April 7, 2026

Rendering Delays

Detected by Pingoru
Apr 07, 2026, 05:32 PM UTC
Resolved
Apr 07, 2026, 06:46 PM UTC
Duration
1h 14m
Affected: APIDashboard
Timeline · 2 updates
  1. investigating Apr 07, 2026, 05:32 PM UTC

    Our rendering system is experiencing delays so proofs and thumbnails may lake longer than expected to appear in the dashboard, we have identified the issue and are actively fixing it

  2. resolved Apr 07, 2026, 06:46 PM UTC

    All systems are operating normally. Issue is resolved.

Read the full incident report →

Notice March 30, 2026

Users Unable to Complete Account Sign-Up

Detected by Pingoru
Mar 30, 2026, 04:52 PM UTC
Resolved
Mar 30, 2026, 06:51 PM UTC
Duration
1h 58m
Timeline · 2 updates
  1. investigating Mar 30, 2026, 04:52 PM UTC

    We are currently experiencing an issue affecting new account registration on the Dashboard. Some users may be unable to create a new account at this time. Our team is aware of the issue and is actively investigating and implementing a fix.

  2. resolved Mar 30, 2026, 06:51 PM UTC

    The issue affecting new account registrations on the Dashboard has been resolved. Users should now be able to successfully create new accounts. We will continue to monitor the system to ensure stability.

Read the full incident report →

Minor March 24, 2026

Lag in QR Code Analytics - Reporting Tools Affected

Detected by Pingoru
Mar 24, 2026, 07:42 PM UTC
Resolved
Mar 27, 2026, 01:51 PM UTC
Duration
2d 18h
Affected: APIDashboardWebhooks
Timeline · 3 updates
  1. identified Mar 24, 2026, 07:42 PM UTC

    Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. Lob's QR Code Engagement visualizations in the "Mail Analytics" and "Campaigns" sections of the dashboard are missing some data that was created between Monday, March 16 and today, March 24. Only the data processing system was impacted - no original QR code scan data has been lost. Customers can still access this data if they make a GET call to Lob's APIs, or if they have webhook ingestion already set up. We've identified the issue and are actively backfilling the QR Code Engagement Chart with the missing records. We anticipate completing this backfill no later than tomorrow morning - Wednesday, March 25.

  2. identified Mar 25, 2026, 01:28 PM UTC

    Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. Lob's QR Code Engagement visualizations in the "Mail Analytics" and "Campaigns" sections of the dashboard are missing some data that was created between Monday, March 16 and Tuesday, March 24. Only the data processing system was impacted - no original QR code scan data has been lost. Customers can still access this data if they make a GET call to Lob's APIs, or if they have webhook ingestion already set up. We've identified the issue and new scan events are now visible in the QR Code Engagement Chart. We are actively backfilling scans from the outage period that are missing from the chart. We've updated our anticipated date of resolution for completing this backfill - this should be complete no later than the evening of Friday, March 27.

  3. resolved Mar 27, 2026, 01:51 PM UTC

    Backfills are complete. Additionally, Lob's engineering team has put improvements in place to prevent similar issues in the future, and updated our monitoring and alerting to catch similar issues if they do recur. Please reach out to [email protected] if you are still experiencing issues!

Read the full incident report →

Notice February 20, 2026

Elevated API Errors

Detected by Pingoru
Feb 20, 2026, 09:51 PM UTC
Resolved
Feb 20, 2026, 09:55 PM UTC
Duration
4m
Timeline · 2 updates
  1. identified Feb 20, 2026, 09:51 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Feb 20, 2026, 09:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 4, 2026

Partial US Address Verification Service Degradation

Detected by Pingoru
Feb 04, 2026, 09:06 PM UTC
Resolved
Feb 04, 2026, 09:26 PM UTC
Duration
19m
Affected: API
Timeline · 2 updates
  1. investigating Feb 04, 2026, 09:06 PM UTC

    Partial US Address Verification Service Degradation We are currently investigating an issue in which deliverability statuses are not correctly provided for a small subset of US addresses. We expect prompt resolution.

  2. resolved Feb 04, 2026, 09:26 PM UTC

    We have resolved the issue in which deliverability statuses were not correctly provided for a small subset of US addresses.

Read the full incident report →

Notice December 9, 2025

Dashboard Data Delays

Detected by Pingoru
Dec 09, 2025, 06:06 PM UTC
Resolved
Dec 09, 2025, 09:59 PM UTC
Duration
3h 53m
Timeline · 2 updates
  1. identified Dec 09, 2025, 06:06 PM UTC

    Our engineering team has observed data delays in our dashboard. Data may be stale or missing. Our engineering team is actively working on a resolution.

  2. resolved Dec 09, 2025, 09:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 18, 2025

Degraded service

Detected by Pingoru
Nov 18, 2025, 12:23 PM UTC
Resolved
Nov 19, 2025, 01:22 AM UTC
Duration
12h 58m
Timeline · 3 updates
  1. investigating Nov 18, 2025, 12:23 PM UTC

    Lob is experiencing elevated API errors. Our engineering team is currently investigating.

  2. monitoring Nov 18, 2025, 05:48 PM UTC

    Earlier today, we experienced degraded service due to an outage at a major infrastructure provider that caused connectivity issues across our network. These issues have now been fully resolved, and all systems are operating normally. We are continuing to monitor performance closely, but no further impact is expected.

  3. resolved Nov 19, 2025, 01:22 AM UTC

    All endpoints are operating normally. Customers should now be experiencing normal performance from Lob's APIs. Please reach out to our support team with any concerns.

Read the full incident report →

Major November 2, 2025

International AV service outage

Detected by Pingoru
Nov 02, 2025, 09:53 AM UTC
Resolved
Nov 02, 2025, 05:14 PM UTC
Duration
7h 21m
Affected: API
Timeline · 3 updates
  1. identified Nov 02, 2025, 09:53 AM UTC

    We are currently experiencing a service disruption affecting our international address verification service for countries outside the US. Requests for address verification in all other countries are currently returning errors (HTTP 500).

  2. monitoring Nov 02, 2025, 03:15 PM UTC

    The issue affecting our international address verification service has been resolved. Service has been restored and is operating normally.

  3. resolved Nov 02, 2025, 05:14 PM UTC

    International address verifications is fully functional as of 11/02/25 05:25 AM PST

Read the full incident report →

Notice August 22, 2025

API Outage

Detected by Pingoru
Aug 22, 2025, 12:04 AM UTC
Resolved
Aug 22, 2025, 09:04 PM UTC
Duration
20h 59m
Affected: API
Timeline · 3 updates
  1. identified Aug 22, 2025, 12:04 AM UTC

    We are experiencing an API outage. We've identified the issue and currently working on fixing it, and will provide an update soon.

  2. monitoring Aug 22, 2025, 01:32 AM UTC

    We've deployed a fix and our monitoring our solution.

  3. resolved Aug 22, 2025, 09:04 PM UTC

    The issue has been resolved and all services are fully operational.

Read the full incident report →