Litium Outage History

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There were 11 Litium outages since February 4, 2026 totaling 102h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.litium.com

Minor May 1, 2026

Incident – Level 1: Minor Impact – Phone support service disruption

Detected by Pingoru
May 01, 2026, 03:18 AM UTC
Resolved
May 01, 2026, 05:46 AM UTC
Duration
2h 28m
Affected: Support Phone
Timeline · 3 updates
  1. investigating May 01, 2026, 03:18 AM UTC

    Litium phone support is currently experiencing a service disruption. During this time, phone support is unavailable. However, you can still reach the support via email, and cases will still be managed. Please include URGENT in the subject line if your matter requires immediate attention. Regards Litium Support

  2. investigating May 01, 2026, 03:19 AM UTC

    We are continuing to investigate this issue.

  3. resolved May 01, 2026, 05:46 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 22, 2026

Level 3: Critical Impact – Storage service unavailable in Serverless Cloud

Detected by Pingoru
Apr 22, 2026, 05:16 AM UTC
Resolved
Apr 22, 2026, 11:05 AM UTC
Duration
5h 48m
Affected: App Services
Timeline · 4 updates
  1. investigating Apr 22, 2026, 05:16 AM UTC

    We are currently experiencing an availability issue affecting the Storage service in Serverless Cloud. Impact: Customers using Serverless Cloud are impacted. Other services outside Serverless Cloud are not affected. Our team is actively investigating the issue to identify the root cause and restore service as quickly as possible. We will provide an update latest by 08:15. We apologize for the inconvenience and thank you for your patience. Litium Support Team

  2. identified Apr 22, 2026, 05:37 AM UTC

    We have identified the cause of the issue affecting the Storage service in Serverless Cloud. Our team is currently implementing the solution, and we are seeing positive results as the Storage service begins to function again. We will provide an update latest by 08:30. We apologize for the inconvenience and thank you for your patience. Litium Support Team

  3. monitoring Apr 22, 2026, 06:08 AM UTC

    A fix has been implemented for the issue affecting the Storage service in Serverless Cloud. Storage functionality is now available again for customers in Serverless Cloud. We are monitoring the system closely to ensure continued stability. We apologize for the inconvenience and thank you for your patience. Litium Support Team

  4. resolved Apr 22, 2026, 11:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 17, 2026

Resolved: Degraded performance in Serverless Cloud Storage

Detected by Pingoru
Apr 17, 2026, 02:17 PM UTC
Resolved
Apr 17, 2026, 12:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 17, 2026, 02:17 PM UTC

    Today, between 14:05 and 14:47 (CEST), some customers may have experienced degraded performance related to Storage in Serverless Cloud. The root cause has been identified. There is currently no impact, and the service is operating normally. We apologize for any inconvenience this may have caused and thank you for your patience. — Litium Support Team

Read the full incident report →

Notice April 16, 2026

[Resolved] Incident – Level 3: Serverless Sites Unavailable

Detected by Pingoru
Apr 16, 2026, 01:11 PM UTC
Resolved
Apr 16, 2026, 02:40 PM UTC
Duration
1h 29m
Affected: App Services
Timeline · 2 updates
  1. monitoring Apr 16, 2026, 01:11 PM UTC

    Earlier today, at 14:50 we experienced a service disruption affecting sites running on our Serverless platform. Impact: During the incident, customer websites hosted on the Serverless platform were unavailable or not responding as expected. The issue has now been resolved, and all services are operating normally. We continue to monitor the platform closely to ensure stability. We apologize for the inconvenience this may have caused and thank you for your patience. Litium Support Team

  2. resolved Apr 16, 2026, 02:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 24, 2026

Level 2: Partial Impact – Log collection and SMTP delivery issues

Detected by Pingoru
Mar 24, 2026, 08:56 AM UTC
Resolved
Mar 26, 2026, 10:51 AM UTC
Duration
2d 1h
Affected: Litium InsightsShared services
Timeline · 7 updates
  1. investigating Mar 24, 2026, 08:56 AM UTC

    We are currently experiencing an issue affecting log collection and outgoing email sent via our SMTP service. Impact Log ingestion has been interrupted since 07:40 CET, and outgoing emails using our SMTP service are currently not being delivered. All other services are not affected at this time. Our team is actively investigating the issue to identify the root cause and restore normal functionality. We will provide an update by 10:30 CET. We apologize for the inconvenience. Litium Support Team

  2. identified Mar 24, 2026, 09:33 AM UTC

    We have identified the cause of the issue affecting log collection and outgoing email via our SMTP service. Impact Log ingestion has been interrupted since 07:40 CET, and outgoing email delivery via SMTP remains unavailable. No other services are affected. Our team is currently working on implementing a fix to restore full functionality. We will provide the next update by 11:00 CET. We apologize for the inconvenience. Litium Support Team

  3. identified Mar 24, 2026, 10:04 AM UTC

    We are continuing to work on the issue affecting log collection and SMTP email delivery. At this time, there are no new updates, but our team is actively progressing with the fix. We will provide the next update by 11:45 CET. Thank you for your patience. Litium Support Team

  4. identified Mar 24, 2026, 10:45 AM UTC

    We are continuing to work on the issue affecting log collection and SMTP email delivery. At this time, there are no new updates, but our team is actively working toward resolution. We will provide the next update at latest by 12:45 Thank you for your patience. Litium Support Team

  5. monitoring Mar 24, 2026, 11:31 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Mar 25, 2026, 10:22 AM UTC

    We are going to do a short maintenance on the affected service to ensure a long term solution. The maintenance will be performed on the 26th of march at 10.00. We except no disturbances during this maintenance.

  7. resolved Mar 26, 2026, 10:51 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 15, 2026

Incident – Level 3: Critical Impact – Legacy Cloud service disruption

Detected by Pingoru
Mar 15, 2026, 10:42 AM UTC
Resolved
Mar 15, 2026, 05:02 PM UTC
Duration
6h 19m
Affected: Database servicesNetwork & infrastructureShared services
Timeline · 3 updates
  1. investigating Mar 15, 2026, 10:42 AM UTC

    We are currently experiencing a service disruption affecting Legacy Cloud. Impact: Most customers may experience degraded performance or unavailability on Legacy Cloud environments. Other Litium services remain unaffected. Our team is investigating the issue to identify the root cause and implement a solution. We apologize for the inconvenience. Litium Support Team

  2. monitoring Mar 15, 2026, 11:00 AM UTC

    A fix has been implemented for the issue affecting Legacy Cloud, and service recovery is ongoing. Impact: Services are returning to normal, and most customers should now experience stable performance. The underlying cause was network issues at one of our suppliers. We are monitoring the systems closely to ensure continued stability. A full post‑mortem with more details will follow once the root‑cause analysis is completed. We apologize for the inconvenience. Litium Support Team

  3. resolved Mar 15, 2026, 05:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 14, 2026

Incident - Level 3: Litium Search Legacy outage

Detected by Pingoru
Mar 14, 2026, 02:18 PM UTC
Resolved
Mar 14, 2026, 02:55 PM UTC
Duration
37m
Affected: Litium Search
Timeline · 2 updates
  1. identified Mar 14, 2026, 02:18 PM UTC

    Status: Identified Impact: The issue is causing significant degradation to the Litium Search Legacy service, resulting in reduced search functionality for affected environments. Message: We have identified the cause of the issue affecting Litium Search in our legacy cloud. Our team is currently working on implementing a fix to restore full functionality as soon as possible. We apologize for the inconvenience. — Litium Support Team

  2. resolved Mar 14, 2026, 02:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 24, 2026

Incident – Level 2: Partial Impact – Some customers may experience degraded performance

Detected by Pingoru
Feb 24, 2026, 07:31 AM UTC
Resolved
Feb 24, 2026, 03:57 PM UTC
Duration
8h 25m
Affected: Cloud APIApp Services
Timeline · 6 updates
  1. investigating Feb 24, 2026, 07:31 AM UTC

    We are currently experiencing an issue affecting one or more services. Impact: Some users may notice degraded performance or limited availability. Our team is actively investigating the issue to identify the root cause and implement a solution. We will provide the next update as soon as more information is available. We apologize for the inconvenience. Litium Support Team

  2. monitoring Feb 24, 2026, 08:41 AM UTC

    A fix has been implemented for the issue, and affected services has recovered. We are monitoring the system closely to ensure it remains stable. We apologize for the inconvenience. Litium Support Team

  3. identified Feb 24, 2026, 10:34 AM UTC

    We are currently experiencing an ongoing issue in Litium Search where some customers are still impacted after the previously deployed fix. Impact: Some customers are still seeing issues with Litium Search, while others are not affected. Our team is actively investigating the remaining issues to identify and implement a complete solution. We apologize for the inconvenience and thank you for your patience. Litium Support Team

  4. identified Feb 24, 2026, 01:23 PM UTC

    We are still working on mitigation.

  5. monitoring Feb 24, 2026, 02:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Feb 24, 2026, 03:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 20, 2026

Level 1: Minor Impact – Short service disturbance

Detected by Pingoru
Feb 20, 2026, 11:09 AM UTC
Resolved
Feb 20, 2026, 10:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 20, 2026, 11:09 AM UTC

    For a short period, a small number of customers experienced limited access issues. Our monitoring systems detected the disturbance immediately, and our redundant infrastructure responded as intended, keeping the impact minimal. The total duration for the affected services was less than 10 minutes. All services are operating normally. We apologize for any inconvenience this have caused and appreciate your understanding. Litium Support Team

Read the full incident report →

Minor February 10, 2026

Level 1: Minor Impact – Deployment Registry Issues

Detected by Pingoru
Feb 10, 2026, 12:24 PM UTC
Resolved
Feb 11, 2026, 03:49 PM UTC
Duration
1d 3h
Affected: Cloud API
Timeline · 3 updates
  1. investigating Feb 10, 2026, 12:24 PM UTC

    We are currently experiencing an issue affecting one of our container registries, which may prevent some deployments from completing successfully. Impact: Only deployment operations are affected; all running services remain operational and customer‑facing systems are not impacted. Our team is investigating the issue to identify the root cause and implement a solution. We will provide an update as soon as we have more information. We apologize for the inconvenience. Litium Support Team

  2. monitoring Feb 10, 2026, 12:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 11, 2026, 03:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 4, 2026

Storage outage

Detected by Pingoru
Feb 04, 2026, 03:46 PM UTC
Resolved
Feb 04, 2026, 03:46 PM UTC
Duration
—
Affected: App Services
Timeline · 1 update
  1. resolved Feb 04, 2026, 03:46 PM UTC

    We experienced an outage related to file and media access in Litium’s Serverless Cloud environment. The issue caused some media files (such as product images) to fail loading or display incorrectly, and features dependent on this storage layer (for example, CLI operations) were also affected. Other parts of the platform continued to operate normally. The problem was traced to an issue within the storage layer, and a fix was implemented. Services began recovering shortly after, and the incident was confirmed fully resolved later the same day. No data was lost. Litium continues to monitor the systems to ensure ongoing stability.

Read the full incident report →

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