Litium incident

Incident – Partial impact – Storage access issues in Serverless Cloud

Minor Resolved View vendor source →

Litium experienced a minor incident on January 23, 2026 affecting Cloud API and App Services, lasting 4h 10m. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2026, 07:30 AM UTC
Resolved
Jan 23, 2026, 11:41 AM UTC
Duration
4h 10m
Detected by Pingoru
Jan 23, 2026, 07:30 AM UTC

Affected components

Cloud APIApp Services

Update timeline

  1. investigating Jan 23, 2026, 07:30 AM UTC

    We are currently experiencing a storage-related issue affecting storage file access in Serverless Cloud. Impact: Customers may see missing or failing media assets (such as product images and other file-based content), and some operations or applications that depend on this storage (for example the CLI) may be degraded or temporarily unavailable. Other platform functionality that does not rely on this storage continues to operate as normal. Our team is investigating the issue in the storage layer to identify the root cause and implement a solution. We will provide an update latest by 09:00 CET. We apologize for the inconvenience. Litium Support Team

  2. identified Jan 23, 2026, 08:29 AM UTC

    We have identified the root cause of the storage issue affecting file access in Serverless Cloud. Impact: Customers may see missing or failing media assets (such as product images and other file-based content), and some operations or applications that depend on this storage (for example the CLI) may be degraded or temporarily unavailable. Other platform functionality that does not rely on this storage continues to operate as normal. Our team is currently implementing a fix to restore normal access and stability. We will provide the next update latest by 10:00 CET. We apologize for the inconvenience. Litium Support Team

  3. monitoring Jan 23, 2026, 08:38 AM UTC

    A fix has been implemented for the issue affecting storage access in Serverless Cloud, and the service is starting to recover. Impact: Early signs show improved stability. Media retrieval and storage-dependent functionality (including CLI operations) are gradually returning to normal. We will continue to monitor the system closely to ensure full recovery and stability. We apologize for the inconvenience. Litium Support Team

  4. resolved Jan 23, 2026, 11:41 AM UTC

    The issue affecting storage access in Serverless Cloud has now been fully resolved as of 09:32 CET. Cause/Resolution: The problem was traced to an issue within storage layer. A permanent fix has been implemented and verified. No data has been lost as a result of this incident. All systems are now operating normally, and we will continue to monitor to ensure ongoing stability. We apologize for the disruption and thank you for your patience. Litium Support Team