Litium incident
Incident – Level 3: Critical Impact – Network disruption in Serverless Cloud
Litium is currently experiencing a critical incident affecting Cloud API and Litium Search and 1 more component, which began 5h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Oct 16, 2026, 09:43 AM UTC
We are currently experiencing a network connectivity issue affecting our infrastructure provider. Impact: Customers may experience service unavailability and connectivity issues across affected services. Our team is actively investigating the issue together with our supplier. We are working to determine the scope of the impact and identify available mitigation options. We will provide an update by 12.30. We apologize for the inconvenience and appreciate your patience. Litium Support Team
- monitoring Oct 16, 2026, 10:26 AM UTC
A fix has been implemented by our infrastructure provider, and affected services are starting to recover. Impact: Service availability is being restored, and most customers should now be able to access their services normally. Some customers may continue to experience intermittent connectivity issues while recovery activities are completed. We are monitoring the environment closely together with our supplier to ensure stability is maintained. We will provide an update by 13:30. We apologize for the inconvenience and thank you for your patience. Litium Support Team
- investigating Oct 16, 2026, 10:54 AM UTC
We are currently investigating this issue.
- investigating Oct 16, 2026, 10:56 AM UTC
Following the earlier recovery, network connectivity issues have reoccurred and are again affecting our services. Impact: Customers may experience service unavailability or intermittent connectivity. We are actively investigating the renewed disruption together with our infrastructure provider. We will provide an update at the latest by 14.00. We apologize for the inconvenience and thank you for your patience. Litium Support Team
- monitoring Oct 16, 2026, 11:12 AM UTC
Service availability has been restored, and affected services are currently operating normally. Impact: Customers should now be able to access their services normally. We are continuing to monitor the environment closely while investigating the underlying cause. We will provide another update as soon as more information is available, or no later than 14:11. We apologize for the inconvenience and thank you for your patience. Litium Support Team
- monitoring Oct 16, 2026, 12:06 PM UTC
Services remain available and are currently operating normally. We are continuing to monitor the environment closely. Our investigation into the underlying cause of the connectivity issues is ongoing. We will provide another update as soon as more information is available, or no later than 15:00. We apologize for the inconvenience and thank you for your patience. Litium Support Team
- monitoring Oct 16, 2026, 01:02 PM UTC
Services remain available and are currently operating normally. We are continuing to monitor the environment closely. Our investigation into the underlying cause of the connectivity issues is ongoing. We have identified a potential root cause for the network instability. We will provide another update as soon as more information is available, or no later than 16:00. We apologize for the inconvenience and thank you for your patience. Litium Support Team
- monitoring Oct 16, 2026, 02:05 PM UTC
Services remain available and are currently operating normally. We are continuing to monitor the environment closely. We will provide another update as soon as more information is available, or no later than 17:00. We apologize for the inconvenience and thank you for your patience. Litium Support Team