Incident – Level 2: Partial Impact – Some customers may experience degraded performance

Update timeline

1. investigating Feb 24, 2026, 07:31 AM UTC

   We are currently experiencing an issue affecting one or more services. Impact: Some users may notice degraded performance or limited availability. Our team is actively investigating the issue to identify the root cause and implement a solution. We will provide the next update as soon as more information is available. We apologize for the inconvenience. Litium Support Team

2. monitoring Feb 24, 2026, 08:41 AM UTC

   A fix has been implemented for the issue, and affected services has recovered. We are monitoring the system closely to ensure it remains stable. We apologize for the inconvenience. Litium Support Team

3. identified Feb 24, 2026, 10:34 AM UTC

   We are currently experiencing an ongoing issue in Litium Search where some customers are still impacted after the previously deployed fix. Impact: Some customers are still seeing issues with Litium Search, while others are not affected. Our team is actively investigating the remaining issues to identify and implement a complete solution. We apologize for the inconvenience and thank you for your patience. Litium Support Team

4. identified Feb 24, 2026, 01:23 PM UTC

   We are still working on mitigation.

5. monitoring Feb 24, 2026, 02:10 PM UTC

   A fix has been implemented and we are monitoring the results.

6. resolved Feb 24, 2026, 03:57 PM UTC

   This incident has been resolved.