Service Disruption
Affected: Cloud APIDatabase servicesLitium SearchNetwork & infrastructureShared servicesApp Servicesdocs.litium.com
Litium Outage History
Litium is up right nowLitium had 39 outages in the last 2 years totaling 83h 7m of downtime — averaging 1.6 incidents per month.
There were 39 Litium outages since June 26, 2024 totaling 83h 7m of downtime. Each is summarised below — incident details, duration, and resolution information.
Serverless Cloud - Deployment and App Installation Issues
Affected: Cloud API
Timeline · 4 updates
- investigating Jan 29, 2025, 08:07 AM UTC
We are currently experiencing issues with the installation of apps and deployments in our serverless cloud environment. Please note that this issue does not affect the uptime or performance of already installed or deployed workloads. Our team is actively investigating the situation, and we will provide an update as soon as more information becomes available. Thank you for your patience and understanding.
- identified Jan 29, 2025, 09:43 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 29, 2025, 10:34 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 29, 2025, 03:06 PM UTC
This incident has been resolved.
Cloud API outage
Affected: Cloud API
Timeline · 2 updates
- identified Jan 24, 2025, 01:26 PM UTC
We are currently experiencing issues with one of our Cloud API, which may affect users' ability to deploy changes to solutions in Serverless Cloud. Our team is working diligently to resolve the problem as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience. We will provide updates as soon as we have more information. Thank you for your understanding.
- resolved Jan 24, 2025, 02:26 PM UTC
This incident has been resolved.
Serverless Service Interruption
Timeline · 1 update
- resolved Jan 13, 2025, 08:46 AM UTC
Serverless service experienced an issue that caused request timeouts for our customers. During this period, customers may have encountered delays or failures when attempting to access services. The issue was resolved by restarting one of our controller nodes. We are currently investigating the root cause of the problem to prevent future occurrences. We apologize for the inconvenience this have caused and appreciate your patience as we work to ensure the reliability of our services.
Support email down
Affected: Support Email
Timeline · 2 updates
- investigating Nov 25, 2024, 11:06 AM UTC
All incoming emails are delayed due to outage in external mail traffic. For urgent cases please use the support phone : 036-210 33 30
- resolved Nov 26, 2024, 05:34 AM UTC
Support emails are now working.
Issue with one of our database cluster
Affected: Database services
Timeline · 3 updates
- investigating Oct 19, 2024, 09:19 AM UTC
We are experiencing an issue with one of our database cluster. We are investigating this issue.
- monitoring Oct 19, 2024, 10:38 AM UTC
We have identified and resolved the issue affecting one of our database cluster. All services are now back to normal. During the incident, some customers experienced intermittent long connection times and occasional connection timeouts. We will continue to monitor the situation closely to ensure stability. Additionally, we are investigating the root cause and will implement measures to prevent a recurrence. Thank you for your patience and understanding.
- resolved Oct 19, 2024, 05:09 PM UTC
This incident has been resolved.
Cached results from CloudAPI job status command
Timeline · 1 update
- resolved Oct 14, 2024, 02:08 PM UTC
We encountered an issue where the job status information returned to users via the CLI client was outdated due to caching. While all jobs were executed correctly, the status information provided did not reflect the most recent changes. We apologize for the inconvenience this have caused and appreciate your understanding and patience during the incident.
Resolved: Issues with Litium Search affecting Serverless Cloud workloads depending on Litium Search
Affected: Cloud APILitium Search
Timeline · 10 updates
Database errors
Affected: Database services
Timeline · 5 updates
- investigating Sep 18, 2024, 12:23 PM UTC
We are currently investigating this issue.
- identified Sep 18, 2024, 01:00 PM UTC
We have implemented a fix for the issue and all databases is now operational.
- monitoring Sep 18, 2024, 01:19 PM UTC
We experienced an issue with our database service that prevented read and write operations. Our team has implemented a solution and we are currently monitoring the situation to ensure stability. We apologize for the inconvenience this have caused and appreciate your patience.
- monitoring Sep 18, 2024, 02:10 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 18, 2024, 03:01 PM UTC
All systems are now online and nominal. We will continue to investigate to determine how to avoid similar problems in the future.
Support phones out order.
Affected: Support Phone
Timeline · 2 updates
- investigating Sep 15, 2024, 08:01 AM UTC
Support phones for SLA customers are currently unreachable. All urgent issues must be reported by email until further notice. Please use [email protected]
- resolved Sep 15, 2024, 09:17 AM UTC
Phones are now operational.
Missing app logs in Insights
Affected: Litium Insights
Timeline · 3 updates
- identified Sep 12, 2024, 07:59 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 12, 2024, 08:36 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 12, 2024, 01:55 PM UTC
This incident has been resolved.
Services inaccessible
Affected: Web serversCloud APIDatabase servicesLitium SearchNetwork & infrastructureDatabase servicesShared servicesLitium Search
Timeline · 7 updates
- investigating Aug 19, 2024, 04:40 AM UTC
We are currently investigating this issue.
- investigating Aug 19, 2024, 05:11 AM UTC
We are still investigating the incident affecting all services. Our team is working diligently to resolve the issue as quickly as possible. We appreciate your patience and will provide further updates as soon as we have more information.
- investigating Aug 19, 2024, 05:43 AM UTC
Our team is still actively working on resolving the incident affecting all services. We understand the inconvenience this may cause and appreciate your continued patience. We will keep you informed with further updates as soon as possible.
- investigating Aug 19, 2024, 06:27 AM UTC
Our team continues to work diligently on resolving the incident affecting all services. We understand the impact this has on your operations and sincerely apologize for the inconvenience. Your patience is greatly appreciated, and we will provide further updates as soon as we have more information.
- monitoring Aug 19, 2024, 07:08 AM UTC
We are pleased to inform you that all services are now operational. Our team will continue to monitor the situation closely to ensure ongoing stability. We appreciate your patience and understanding throughout this process.
- monitoring Aug 19, 2024, 07:45 AM UTC
All services remain operational. We are now working closely with our supplier to identify the root cause of the incident, which has been determined to be network-related within the data center. We will continue to monitor the situation to ensure ongoing stability. Thank you for your patience and understanding.
- resolved Aug 19, 2024, 12:38 PM UTC
We are pleased to inform you that the incident has been resolved. The root cause was identified as a major hardware failure. The issue was resolved by rerouting the traffic to get the services online. We are now working closely with our supplier to gather all details and determine how this occurred and how it can be prevented in the future. Additionally, we are preparing a post-mortem report to thoroughly analyze the incident and improve our processes. Thank you for your patience and understanding throughout this process.
System logs collection is interrupted
Affected: Litium Insights
Timeline · 2 updates
- investigating Aug 06, 2024, 07:27 AM UTC
We are currently having issues with collecting logs from several systems. The underlaying systems are performing as normal but Litium Insights is not presenting latest log data. Investigation is ongoing.
- resolved Aug 06, 2024, 08:48 AM UTC
Litium insights is now online. Reload or refresh the page to see the latest logs.
Network related issues
Affected: Web serversDatabase servicesNetwork & infrastructureShared servicesLitium Search
Timeline · 3 updates
- investigating Jun 26, 2024, 10:38 AM UTC
We're experiencing network related issues and our Infrastructure-team investigating it.
- monitoring Jun 26, 2024, 10:58 AM UTC
The issue has been identified as a network issue affecting communication to some of our shared services. The issue has been resolved and normal service has been restored. We are now in a monitoring phase to ensure stability. Please be aware that while all services should be fully accessible again, you may experience some reduced performance as the system returns to optimal functioning. We appreciate your patience and understanding during this time. Should you encounter any further issues, please do not hesitate to contact our support team.
- resolved Jun 26, 2024, 11:43 AM UTC
The incident has been fully resolved. Our team, in collaboration with our suppliers, is currently conducting a thorough investigation to determine the root cause of the incident. We will share a post-mortem report once we have gathered more information. We thank you for your patience and apologize for the inconvenience caused. Your understanding and support are greatly appreciated.