Lithic had 44 outages in the last 2 years totaling 73h 0m of downtime — averaging 1.8 incidents per month.
There were 44 Lithic outages since September 14, 2024 totaling 73h 0m of downtime. Each is summarised below — incident details, duration, and resolution information.
Mastercard has declared an incident affecting the delivery of a subset of chargeback records. Settlement API summaries are not yet marked "complete", but all data is present except for a small subset of missing chargeback records. Partners who have delayed chargeback records have been notified.
This incident has been resolved.
We are seeing elevated 500 responses and increased latency on POST /v1/tokenizations/{tokenization_token}/deactivate for Mastercard tokenizations, beginning around 13:00 UTC. This is caused by a degradation in Mastercard's MDES Customer Service API. Mastercard has acknowledged the issue and is working on it.
This incident has been resolved.
Card authorization processing was partially degraded between 11:53 and 11:59 UTC. The issue has been resolved.
Some customers are experiencing delays in receiving a subset of Mastercard clearing and dispute data. We are investigating the issue.
Mastercard processing issues have been identified, resolved, and backlog processing is complete. This incident is resolved.
Customers may experience elevated error rates and timeouts, including intermittent failures when provisioning cards and creating cards with dynamic card art or a qr code.
The issue has been identified and a fix is being implemented.
We are currently implementing a fix. Please note, this will cause 1-5 minutes of downtime.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Api partially degraded and timing out 9:55-10:10 UTC
We are investigating an issue that is causing a delay in clearing events from Mastercard.
Mastercard clearing files containing errors resulted in delayed processing of Mastercard clearings for 2026-06-02. As of 18:00 UTC all clearing events and associated Settlement API records were complete. Network Totals data was marked as complete at 19:25 UTZ.
Between 22:02–22:07 ET on May 13, authorization decisions were handled by card network stand-in processing rather than Lithic. Customers may have seen approvals or declines that differed from normal Lithic behavior during this window.
Visa is experiencing an incident affecting VisaNet Clearing and Settlement file delivery. This is causing delays in our Settlement Summary completion and Settlement API data. We are actively monitoring the situation and will update this page as we learn more.
This incident has been resolved.
We are currently investigating an issue causing increased latency in delivery of transaction webhooks for some customers. Authorization processing is unaffected.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating an issue that is preventing cards from being added to digital wallets.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We experienced an issue with our sandbox environment where card authorizations were failing and API requests were returning unexpected errors. Our engineering team identified the root cause and restored service.
We are investigating an issue that may cause unexpected declines in cards that were created in the last 30 minutes.
We've identified the issue and are seeing improvements in behavior across the network.
This incident has been resolved.
Between 16:12 UTC and 16:21 UTC, some ACH transactions were unexpectedly declined. We are working to identify the root cause and scope of impact.
We have identified an issue that is causing unexpected declines on some programs and are currently investigating.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We observed elevated response errors from our public API between 16:18 UTC and 16:38 UTC. The issue has since been resolved. Transaction processing was not affected.
We are currently experiencing an issue causing unexpected declines on some newly created cards. Our team is actively investigating. We will provide updates as more information becomes available.
We detected an issue that caused unexpected declines on cards that were created between 2026-02-17 17:05 UTC and 2026-02-17 17:53 UTC. The issue has been since resolved, and cards created during that time can now transact as expected.
Cards created between 2025-12-16 20:05 and 20:25 were unable to transact until this was resolved at 20:25 UTC.
A change deployed on our end caused tokenizations to be declined between 2025-11-25 00:15:00 and 2025-11-25 02:19:00 UTC. The issue has since been fully resolved, and tokenization behavior has returned to normal.
We are currently investigating an issue that may be causing unexpected declines on MasterCard authorizations.
We are continuing to investigate unexpected declines and are working with our network partners on a resolution.
We have identified the issue causing unexpected declines on authorizations and are actively working with our network partners to implement a resolution.
We apologize for the delay. We can confirm that a fix will be implemented soon and will provide an ETA once we receive confirmation from our network partners.
A fix has been deployed and we are seeing improvement in authorizations across the network.
Working with our network partners, we have resolved an issue that was affecting a portion of MasterCard authorizations for one specific issuer. Normal processing has resumed
We have identified an issue on our end causing newly provisioned cards to be unable to transact, beginning with cards created after 17:34 UTC 2025-11-04
A fix has been implemented and we are monitoring the results.
The issue has been resolved and all cards are now able to transact.
Lithic Dashboard is experiencing continued degradation and we are working on further mitigations. Due to the ongoing AWS outage we are experiencing some service degradation as a result of impact to some of our vendors: - We are still experiencing some delay in KYB status updates - Tokenizations and OTP have been processed successfully throughout the day, however some intermittent impact may have occurred due to impact to our SMS and email OTP vendors
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
API and Dashboard operations returned to normal functionality. We are still monitoring an issue where a small number of digital wallet tokenizations are being declined unexpectedly.
This incident has been resolved.
We are currently investigating an issue that may delay the return of transaction data.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing elevated errors in AMEX tokenizations. This is causing tokenizations on AMEX to be declined.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have been made aware of an issue that caused unexpected card tokenization declines between 19:10 UTC and 20:30 UTC. During this time, cardholders were unable to add cards to digital wallets.