Lithic incident

Newly provisioned cards unable to transact

Major Resolved View vendor source →

Lithic experienced a major incident on November 4, 2025 affecting Transaction Processing, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2025, 06:38 PM UTC
Resolved
Nov 04, 2025, 06:55 PM UTC
Duration
17m
Detected by Pingoru
Nov 04, 2025, 06:38 PM UTC

Affected components

Transaction Processing

Update timeline

  1. identified Nov 04, 2025, 06:38 PM UTC

    We have identified an issue on our end causing newly provisioned cards to be unable to transact, beginning with cards created after 17:34 UTC 2025-11-04

  2. monitoring Nov 04, 2025, 06:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 04, 2025, 06:55 PM UTC

    The issue has been resolved and all cards are now able to transact.