Lithic experienced a major incident on November 11, 2025 affecting Transaction Processing, lasting 5h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 11, 2025, 12:47 AM UTC
We are currently investigating an issue that may be causing unexpected declines on MasterCard authorizations.
- investigating Nov 11, 2025, 01:09 AM UTC
We are continuing to investigate unexpected declines and are working with our network partners on a resolution.
- identified Nov 11, 2025, 01:57 AM UTC
We have identified the issue causing unexpected declines on authorizations and are actively working with our network partners to implement a resolution.
- identified Nov 11, 2025, 04:03 AM UTC
We apologize for the delay. We can confirm that a fix will be implemented soon and will provide an ETA once we receive confirmation from our network partners.
- monitoring Nov 11, 2025, 06:28 AM UTC
A fix has been deployed and we are seeing improvement in authorizations across the network.
- resolved Nov 11, 2025, 06:38 AM UTC
Working with our network partners, we have resolved an issue that was affecting a portion of MasterCard authorizations for one specific issuer. Normal processing has resumed