Lithic incident

Elevated errors and latency on tokenization deactivation

Lithic experienced a minor incident on September 3, 2026 affecting API, lasting 1h 54m. The incident has been resolved; the full update timeline is below.

Started: Sep 03, 2026, 08:13 PM UTC
Resolved: Sep 03, 2026, 10:08 PM UTC
Duration: 1h 54m
Detected by Pingoru: Sep 03, 2026, 08:13 PM UTC

Affected components

API

Update timeline

identified Sep 03, 2026, 08:13 PM UTC

We are seeing elevated 500 responses and increased latency on POST /v1/tokenizations/{tokenization_token}/deactivate for Mastercard tokenizations, beginning around 13:00 UTC. This is caused by a degradation in Mastercard's MDES Customer Service API. Mastercard has acknowledged the issue and is working on it.
resolved Sep 03, 2026, 10:08 PM UTC

This incident has been resolved.