Lithic Outage History

Lithic is up right now

Pingoru has recorded 52 incidents for Lithic: 27 in the last 12 months and 9 in the last 90 days.

Source: status.lithic.com

52incidents recorded
27last 12 months
9last 90 days
5 hourstypical duration
Incidents per month
024AprMayJunJulAugSepOct3
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct1%
Pingoru began tracking Lithic in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202644 of 720 (0%)
May 202622 of 744 (0%)
June 2026313 of 720 (2%)
July 202612 of 744 (0%)
August 2026212 of 744 (2%)
September 2026477 of 720 (11%)
October 202637 of 589 (1%)

Incidents, newest first

Major November 4, 2025 Newly provisioned cards unable to transact 17m Transaction Processing

Started Nov 04, 2025, 06:38 PM UTC· resolved Nov 04, 2025, 06:55 PM UTC

  1. identified Nov 04, 2025, 06:38 PM UTC

    We have identified an issue on our end causing newly provisioned cards to be unable to transact, beginning with cards created after 17:34 UTC 2025-11-04

  2. monitoring Nov 04, 2025, 06:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 04, 2025, 06:55 PM UTC

    The issue has been resolved and all cards are now able to transact.

Read the full incident report →

Minor October 20, 2025 3rd Party Vendor Impacts 16h 29m API, Dashboard

Started Oct 20, 2025, 09:57 PM UTC· resolved Oct 21, 2025, 02:26 PM UTC

  1. identified Oct 20, 2025, 09:57 PM UTC

    Lithic Dashboard is experiencing continued degradation and we are working on further mitigations. Due to the ongoing AWS outage we are experiencing some service degradation as a result of impact to some of our vendors: - We are still experiencing some delay in KYB status updates - Tokenizations and OTP have been processed successfully throughout the day, however some intermittent impact may have occurred due to impact to our SMS and email OTP vendors

  2. identified Oct 20, 2025, 11:47 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Oct 21, 2025, 12:03 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Oct 21, 2025, 11:38 AM UTC

    API and Dashboard operations returned to normal functionality. We are still monitoring an issue where a small number of digital wallet tokenizations are being declined unexpectedly.

  5. resolved Oct 21, 2025, 02:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 8, 2025 Delays in Transaction API Data 2h 1m API

Started Oct 08, 2025, 01:00 AM UTC· resolved Oct 08, 2025, 03:01 AM UTC

  1. investigating Oct 08, 2025, 01:00 AM UTC

    We are currently investigating an issue that may delay the return of transaction data.

  2. identified Oct 08, 2025, 01:39 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 08, 2025, 02:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 08, 2025, 03:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 2, 2025 Increase in errors on AMEX tokenizations 1h 15m

Started Oct 02, 2025, 05:19 PM UTC· resolved Oct 02, 2025, 06:34 PM UTC

  1. investigating Oct 02, 2025, 05:19 PM UTC

    We are currently experiencing elevated errors in AMEX tokenizations. This is causing tokenizations on AMEX to be declined.

  2. monitoring Oct 02, 2025, 05:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 02, 2025, 06:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 10, 2025 Unexpected Card Tokenization Declines 1h 20m

Started Sep 10, 2025, 07:10 PM UTC· resolved Sep 10, 2025, 08:30 PM UTC

  1. resolved Sep 10, 2025, 09:24 PM UTC

    We have been made aware of an issue that caused unexpected card tokenization declines between 19:10 UTC and 20:30 UTC. During this time, cardholders were unable to add cards to digital wallets.

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Minor September 5, 2025 Delays in outgoing webhooks 27m API

Started Sep 05, 2025, 03:28 PM UTC· resolved Sep 05, 2025, 03:56 PM UTC

  1. investigating Sep 05, 2025, 03:28 PM UTC

    We are currently investigating an issue that may be causing delays in outgoing webhooks.

  2. resolved Sep 05, 2025, 03:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 22, 2025 delayed webhook delivery 40m Transaction Processing

Started Aug 22, 2025, 10:05 PM UTC· resolved Aug 22, 2025, 10:46 PM UTC

  1. identified Aug 22, 2025, 10:05 PM UTC

    We are seeing slightly degraded/delayed Webhook delivery for some customers, but that authorization processing is unaffected. We are investigating and working on remediating.

  2. monitoring Aug 22, 2025, 10:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 22, 2025, 10:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 29, 2025 KYC Service Issues 20m

Started May 29, 2025, 01:20 PM UTC· resolved May 29, 2025, 01:40 PM UTC

  1. resolved May 29, 2025, 09:12 PM UTC

    A small number of customers may have experienced interruptions with KYC service between 13:20 to 13:40 UTC today.

Read the full incident report →

Critical May 15, 2025 API not responding 3h 39m API

Started May 15, 2025, 10:10 PM UTC· resolved May 16, 2025, 01:50 AM UTC

  1. investigating May 15, 2025, 10:10 PM UTC

    We are currently investigating an issue that is causing the API to not respond. We will provide an update shortly.

  2. identified May 15, 2025, 10:15 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 15, 2025, 10:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring May 15, 2025, 10:29 PM UTC

    Issue with API calls now resolved. Transaction processing was never affected. Systems operating normally; monitoring continues.

  5. resolved May 16, 2025, 01:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 25, 2025 Authorization service degradation 7h 14m Transaction Processing

Started Apr 25, 2025, 06:57 PM UTC· resolved Apr 26, 2025, 02:11 AM UTC

  1. identified Apr 25, 2025, 11:57 PM UTC

    We are currently investigating an issue that is causing a slight increase of authorization declines.

  2. monitoring Apr 26, 2025, 12:58 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 26, 2025, 02:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 23, 2025 Cards API endpoints 1m

Started Apr 23, 2025, 06:05 PM UTC· resolved Apr 23, 2025, 06:06 PM UTC

  1. resolved Apr 23, 2025, 07:05 PM UTC

    We have been made aware of an issue that caused a service interruption to /v1/cards endpoints between 18:05 UTC to 18:06 UTC.

Read the full incident report →

Notice April 12, 2025 VISA clearing and settlement data delayed 2d 15h Transaction Processing

Started Apr 12, 2025, 11:55 PM UTC· resolved Apr 15, 2025, 03:23 PM UTC

  1. investigating Apr 12, 2025, 11:55 PM UTC

    We are currently experience a delay receiving clearing data from VISA for settlement date 2025-04-12. Authorizations are unaffected. Clients should be aware that Transaction API data for their VISA programs may be incomplete for 2025-04-12. Settlement API data for VISA with a settlement date of 2025-04-12 is also delayed. The issue is under investigation by VISA.

  2. investigating Apr 13, 2025, 08:19 PM UTC

    VISA is still actively investigating the issue, and believes the root cause is identified. As of now there is no definitive timeline for resolution. The issue now affects clearing data for 2025-04-13.

  3. identified Apr 13, 2025, 10:17 PM UTC

    VISA has positively identified the issue, and declared a global incident affecting clearing and settlement. Their support team has communicated that backlogged clearing records will start being delivered overnight tonight.

  4. monitoring Apr 14, 2025, 12:25 PM UTC

    Clearing data for 2025-04-14 has arrived complete, the original issue appears fixed by VISA. Delayed clearing data for 2025-04-12 and 2025-04-13 has started to arrive. Clients will see backdated events posting into the transactions API for those dates.

  5. monitoring Apr 14, 2025, 09:37 PM UTC

    VISA clearing data for 2025-04-12 has now been completely processed. VISA clearing data for 2025-04-13 is complete, however some records have been duplicated. Corrections to back out the duplicates will be posted shortly.

  6. monitoring Apr 15, 2025, 03:29 AM UTC

    All corrections have been processed for 2025-04-13. Transaction data and settlement data are complete in API. We are continuing to monitor and verify.

  7. resolved Apr 15, 2025, 03:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 11, 2025 Card state update delays 19m API

Started Apr 11, 2025, 04:02 PM UTC· resolved Apr 11, 2025, 04:21 PM UTC

  1. investigating Apr 11, 2025, 04:02 PM UTC

    We are investigating an issue that may cause a delay in updating the state of a card

  2. resolved Apr 11, 2025, 04:21 PM UTC

    A fix has been deployed and the issue has been resolved. The delays occurred between 15:45 UTC to 16:13 UTC.

Read the full incident report →

Minor March 18, 2025 Dashboard unavailable –

Started Mar 18, 2025, 12:30 AM UTC· resolved Mar 18, 2025, 12:30 AM UTC

  1. resolved Mar 18, 2025, 12:46 AM UTC

    We have been made aware of an issue that caused the Lithic Dashboard to be unavailable, which we have resolved.

Read the full incident report →

Major March 9, 2025 Mastercard Authorization Processing 1h 41m Transaction Processing

Started Mar 09, 2025, 08:41 AM UTC· resolved Mar 09, 2025, 10:22 AM UTC

  1. investigating Mar 09, 2025, 08:41 AM UTC

    We are experiencing an intermittent connectivity issue affecting Mastercard authorizations. We are investigating and the issue has been escalated. Clients may see elevated rates of authorization advices

  2. identified Mar 09, 2025, 09:00 AM UTC

    Mastercard is experiencing intermittent disruption globally to Dual Message Authorization and Single Message Authorization switching. We are in contact and are monitoring. Clients may see elevated rates of stand-in and authorization advices.

  3. monitoring Mar 09, 2025, 10:03 AM UTC

    We have seen authorization traffic stabilize over the last 30 minutes. Mastercard has not yet declared the incident fully resolved.

  4. resolved Mar 09, 2025, 10:22 AM UTC

    Mastercard authorization traffic has stabilized

Read the full incident report →

Minor March 3, 2025 Tokenization Management API Issues 22h 2m

Started Mar 03, 2025, 06:14 PM UTC· resolved Mar 04, 2025, 04:17 PM UTC

  1. investigating Mar 03, 2025, 06:14 PM UTC

    Tokenization Management API (https://docs.lithic.com/docs/token-management) is currently experiencing elevated errors.

  2. monitoring Mar 03, 2025, 09:24 PM UTC

    Issue has not reoccurred and we are monitoring results

  3. resolved Mar 04, 2025, 04:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 19, 2025 API Documentation Outage 59m API

Started Feb 19, 2025, 12:20 AM UTC· resolved Feb 19, 2025, 01:20 AM UTC

  1. investigating Feb 19, 2025, 12:20 AM UTC

    Due to issues at a provider, Lithic API documentation at docs.lithic.com are currently unavailable.

  2. resolved Feb 19, 2025, 01:20 AM UTC

    Documentation is now available.

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Minor February 10, 2025 Degraded `card.shipped` webhooks 4h 31m

Started Feb 10, 2025, 02:45 PM UTC· resolved Feb 10, 2025, 07:17 PM UTC

  1. investigating Feb 10, 2025, 02:45 PM UTC

    We are currently investigating failure to send some `card.shipped` webhooks for physical card manufacturing.

  2. resolved Feb 10, 2025, 07:17 PM UTC

    We have resolved the issue.

Read the full incident report →

Minor January 13, 2025 Settlement Reporting Interrupted Service 47m API

Started Jan 13, 2025, 12:34 AM UTC· resolved Jan 13, 2025, 01:22 AM UTC

  1. investigating Jan 13, 2025, 12:34 AM UTC

    We are currently investigating an interruption to service on Lithic's settlement reporting API. Transaction processing and other API's are unaffeced.

  2. resolved Jan 13, 2025, 01:22 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 12, 2024 Elevated latency on transaction event delivery –

Started Dec 12, 2024, 02:36 PM UTC· resolved Dec 12, 2024, 02:36 PM UTC

  1. resolved Dec 12, 2024, 02:36 PM UTC

    Customers may have seen elevated latency in transaction event delivery on some portion of their cards between and 21:30 ET December 11 and 09:30 ET December 12. Authorization processing was unaffected. The cause was identified and addressed, event delivery is currently back to normal.

Read the full incident report →

Minor December 10, 2024 Issues with docs.lithic.com 3h 50m

Started Dec 10, 2024, 04:49 PM UTC· resolved Dec 10, 2024, 08:40 PM UTC

  1. identified Dec 10, 2024, 04:49 PM UTC

    We have identified an issue that is affecting the usability of certain portions of our documentation site - docs.lithic.com. As a workaround, you can reference our OpenAPI speci on github - https://github.com/lithic-com/lithic-openapi/blob/main/lithic-openapi.yml

  2. resolved Dec 10, 2024, 08:40 PM UTC

    This incident has been resolved.

Read the full incident report →