Ongoing since 05:43 PM UTC, affecting SMS/MMS/RCS Broadcast and SMS/MMS/RCS Transactional.
Our SMS provider experienced elevated error rates from 12:30 PM to 1:10 PM, which delayed message delivery. The provider has made a fix, and performance is back to normal. Delayed messages are now being delivered, and we’ll close this incident once the queue is fully processed.
Affected components
Update timeline
- investigating Oct 28, 2026, 05:43 PM UTC
Clients may experience delays in SMS delivery starting at 12:30pm today. We are actively investigating and working to restore normal performance. We will provide an update within 30 minutes.
- monitoring Oct 28, 2026, 06:09 PM UTC
Our SMS provider experienced elevated error rates from 12:30 PM to 1:10 PM, which delayed message delivery. The provider has made a fix, and performance is back to normal. Delayed messages are now being delivered, and we’ll close this incident once the queue is fully processed.
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