Liquid Web incident
Internal Network Outage Impacting Support Services.
Liquid Web experienced a minor incident on April 10, 2026 affecting Chat and Case and 1 more component, lasting 2h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 10, 2026, 03:16 PM UTC
We are currently experiencing an issue with our internal network. Our Network Engineering team is actively working to resolve this as quickly as possible. This issue does not impact customer websites or services, which remain fully operational. However, there may be delays in support response times during this period. If you have any questions or need assistance, please reach out to us via Live Chat or by submitting a support case. We appreciate your patience and will provide updates as progress is made.
- monitoring Apr 10, 2026, 05:36 PM UTC
Our internal network issue has been mitigated, and services have returned to normal operation. Our Network Engineering team will continue to monitor the environment to ensure stability. Customer websites and services remain fully operational. Support response times are returning to normal. If you continue to experience any issues or need assistance, please reach out to us via Live Chat or by submitting a support case. We appreciate your patience and will provide further updates if necessary.
- resolved Apr 10, 2026, 06:14 PM UTC
This issue has been fully resolved, and all services are operating normally. We have continued to monitor the environment and have not observed any further issues. Customer websites and services remain fully operational, and support response times have returned to normal. If you experience any issues or need assistance, please reach out via Live Chat or by submitting a support case. We appreciate your patience throughout this incident.