Liquid Web incident

Magento 2 “PolyShell” File Upload Vulnerability efforts

Notice Resolved View vendor source →

Liquid Web experienced a notice incident on March 31, 2026, lasting 2h 10m. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2026, 06:55 PM UTC
Resolved
Mar 31, 2026, 09:05 PM UTC
Duration
2h 10m
Detected by Pingoru
Mar 31, 2026, 06:55 PM UTC

Update timeline

  1. identified Mar 31, 2026, 06:55 PM UTC

    During our continuing efforts to proactively mitigate the recent Magento 2 “PolyShell” File Upload Vulnerability a sub-set of customers received a malformed patch update which caused Apache to not start up properly. For those affected, all websites are failing to load. We apologize for the inconvenience and are working diligently to correct the issue. If you have any questions or concerns, please contact a member of our support team via live-chat, or case ([email protected]).

  2. resolved Mar 31, 2026, 09:05 PM UTC

    This incident has been resolved.