Spice Console disruption on Linux virtual machines

Update timeline

1. investigating Apr 21, 2026, 08:40 AM UTC

   We have identified that Spice Console at my.liquidweb.com/manage.liquidweb.com is not functioning as intended on Linux virtual private servers (VPS), while it is functioning as expected on Windows servers. There are no issues with server stability or up-time related to this, however the servers cannot be reached via spice console. Our engineers are investigating and will provide updates as they become available. If you have any questions or need assistance, please reach out to us via Live Chat or by submitting a support case. We appreciate your patience and will provide updates as progress is made.

2. identified Apr 21, 2026, 11:47 AM UTC

   The issue has been identified and a fix is being implemented.

3. resolved Apr 22, 2026, 11:56 PM UTC

   This incident has been resolved. Our Engineering team has fully resolved the Spice Console access issue on Linux VPS Servers. Access has been restored, and workflows are operating normally. Corrective measures have been implemented to address the root cause and help prevent recurrence. Thank you for your patience and understanding throughout this process.