Service disruption on multiple servers- DC3 Lansing

Update timeline

1. investigating Apr 07, 2026, 02:17 PM UTC

   We are currently investigating an issue affecting multiple servers in our Lansing data center(DC3). We will provide updates as we learn more. If you have any questions or concerns, please contact a member of our support team via live-chat or case ([email protected]).

2. monitoring Apr 07, 2026, 03:09 PM UTC

   We experienced an issue impacting a subset of servers within our Lansing data center. Initial investigation indicates the disruption was isolated to a specific section in our data center. All affected parent servers and associated hosts have now been restored and are back online. Our team is continuing to investigate the root cause of this incident. If you continue to experience any issues with your server, please contact our support team for assistance. We appreciate your patience while we worked to resolve this matter.

3. resolved Apr 07, 2026, 07:57 PM UTC

   This incident has been resolved.