Issues Creating Tickets from Email

Update timeline

1. investigating Apr 08, 2026, 04:41 PM UTC

   We are currently experiencing intermittent issues with ticket creation for requests submitted via email. Ticket creation through the portal is functioning as expected. Our team is actively investigating the issue. We will share additional updates as they become available. If you need immediate assistance, please submit your request through the portal or contact us via chat. We appreciate your patience and understanding as we work to restore normal service. Thank you.

2. monitoring Apr 08, 2026, 06:12 PM UTC

   The issue affecting ticket creation for requests submitted via email has been resolved. Ticket creation through both email and the portal is now functioning as expected. Our team will continue to closely monitor the system and will share any further updates if needed. If you experience any issues or need immediate assistance, please contact us via chat or case. We appreciate your patience and understanding. Thank you.

3. investigating Apr 08, 2026, 06:48 PM UTC

   We are currently experiencing intermittent issues with ticket creation for requests submitted via email. Ticket creation through the portal continues to function as expected. After initial signs of recovery, we have observed that the issue persists. This has been confirmed as related to an ongoing disruption with Salesforce’s Email-to-Case functionality, which may prevent some cases from being created successfully. Our team is actively monitoring the situation and working with Salesforce for further updates. If you experience any issues or need immediate assistance, please contact us via chat or submit a case through the portal. We appreciate your patience and understanding. Thank you.

4. investigating Apr 08, 2026, 08:18 PM UTC

   We are continuing to follow the issue affecting ticket creation from emails. Salesforce has confirmed that this issue is related to a disruption with a third-party email provider, identified as Google. The provider is currently experiencing delays in receiving and sending emails, which is impacting Salesforce’s Email-to-Case functionality. Salesforce has indicated that their internal systems are operating normally and they are actively monitoring the situation with the third-party provider. We are continuing to track progress closely and will share updates as more information becomes available. If you need immediate assistance, please submit your request through the portal or reach out via chat. We appreciate your patience and understanding as this is being resolved.

5. monitoring Apr 08, 2026, 09:50 PM UTC

   We are seeing continued improvement in ticket creation from email, with submissions now coming through and working as expected. Our team will continue to monitor to ensure stability remains consistent. If you need immediate assistance, please submit your request through the portal or contact us via chat. We appreciate your patience and understanding. Thank you.

6. resolved Apr 08, 2026, 11:13 PM UTC

   The issue affecting ticket creation from email has been resolved. Email submissions are now being received and processed successfully, and ticket creation is functioning as expected. If you experience any further issues or need assistance, please submit your request through the portal or contact us via chat. We appreciate your patience and understanding. Thank you.