Liquid Web incident
Infrastucture down issues at Phoenix Data Center
Liquid Web experienced a critical incident on March 25, 2026 affecting DC4 - PHX, lasting 10h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 25, 2026, 09:44 AM UTC
We are investigating network performance issues affecting servers in our Phoenix Data Center. You may experience connectivity issues. Our Engineers currently investigating the issue to isolate the cause and restore stability. Need help? Chat with us or create a case via my.liquidweb.com. We appreciate your patience and understanding as we work to restore this service. Thank you.
- investigating Mar 25, 2026, 10:53 AM UTC
We are continuing to investigate network performance issues affecting servers in our Phoenix Data Center. Some clients may still experience connectivity issues. Our Engineers are actively working to isolate the cause and restore full stability as quickly as possible. Need help? Chat with us or create a case via my.liquidweb.com . We appreciate your patience and understanding as we work to resolve this issue. Thank you.
- monitoring Mar 25, 2026, 12:38 PM UTC
Servers are fully operational. Our Engineers are still mitigating and monitoring the situation. We appreciate your patience and understanding while we work to resolve this issue. If you have any questions or need assistance, please chat with us or create a case via my.liquidweb.com.
- monitoring Mar 25, 2026, 03:17 PM UTC
We are currently performing a planned maintenance window to stabilize and enhance the reliability of our network. During this time, some users may experience intermittent connectivity issues. We appreciate your patience as our team works to complete this maintenance. If you have any questions or need assistance, please chat with us or create a case via my.liquidweb.com.
- resolved Mar 25, 2026, 08:30 PM UTC
We have been monitoring the situation, and everything has remained stable. This incident has now been resolved.