LearnUpon Outage History

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LearnUpon had 12 outages in the last 2 years totaling 60h 18m of downtime, averaging 0.5 incidents per month.

There were 12 LearnUpon outages since October 22, 2024 totaling 60h 18m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: learnupon.net

Notice October 7, 2026

Latency and pages not loading on the LearnUpon application in the US Region

Detected by Pingoru
Oct 07, 2026, 07:20 PM UTC
Resolved
Oct 08, 2026, 07:03 PM UTC
Duration
23h 43m
Affected: LearnUpon Application - US Region
Timeline · 1 update
  1. resolved Oct 07, 2026, 10:07 AM UTC

    On 6th October, between 19:20 UTC+1 (13:20 EST) and 20:03 UTC+1 (14:03 EST), some customers in our US region may have experienced issues with latency and slow page loads. Our team identified the issue and worked to restore full service, which was confirmed at 20:03 UTC+1 (14:03 EST). All services are now operating normally. We apologise for any inconvenience this may have caused.

Read the full incident report →

Major July 15, 2026

Connectivity issues in LearnUpon application in the EU region

Detected by Pingoru
Jul 15, 2026, 10:10 PM UTC
Resolved
Jul 15, 2026, 10:36 PM UTC
Duration
26m
Affected: LearnUpon Application - EU RegionLearnUpon API
Timeline · 5 updates
  1. investigating Jul 15, 2026, 10:10 PM UTC

    We are currently investigating an issue with the LearnUpon application in the EU region

  2. investigating Jul 15, 2026, 10:20 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 15, 2026, 10:25 PM UTC

    We have identified the cause of the issue affecting LearnUpon in the EU region and have implemented a mitigation. Users may continue to experience difficulty accessing the application during this time. We apologize for the disruption and will post updates as they become available.

  4. monitoring Jul 15, 2026, 10:36 PM UTC

    A fix has been applied and we are seeing recovery since 22:16 UTC.

  5. resolved Jul 15, 2026, 10:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 31, 2026

Issue with Reporting on historical data in the LearnUpon application for exam question answers in EU region

Detected by Pingoru
Mar 31, 2026, 11:44 AM UTC
Resolved
Apr 01, 2026, 11:15 AM UTC
Duration
23h 31m
Affected: LearnUpon Application - EU Region
Timeline · 3 updates
  1. identified Mar 31, 2026, 11:44 AM UTC

    We are currently investigating an issue with missing historical data in reports and V1 API for exam questions answers. We have identified the root cause and are currently working to remediate the issue.

  2. monitoring Mar 31, 2026, 03:07 PM UTC

    Reporting data for exam questions answers data is now available for the reports of 6 months or less. For reports older than 6 months the exam questions answers data will be available at approximately 18:00 UTC+1 tomorrow 1st April.

  3. resolved Apr 01, 2026, 11:15 AM UTC

    Reporting data for exam questions answers data is now available for all reports. This issue is now resolved. We apologise for any inconvenience this has caused.

Read the full incident report →

Major March 30, 2026

Issue in EU region affecting Exams/Surveys

Detected by Pingoru
Mar 30, 2026, 10:24 PM UTC
Resolved
Mar 30, 2026, 11:48 PM UTC
Duration
1h 24m
Affected: LearnUpon Application - EU Region
Timeline · 5 updates
  1. investigating Mar 30, 2026, 10:24 PM UTC

    We're currently investigating an issue where users are seeing 500 errors when trying to submit answers to Exams and Surveys. This is effecting users who connect to the LearnUpon application in the EU region

  2. investigating Mar 30, 2026, 10:25 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 30, 2026, 10:28 PM UTC

    The cause of the issue has been identified and a fix is being trialled

  4. monitoring Mar 30, 2026, 11:43 PM UTC

    The immediate issue has been resolved and we are monitoring the application

  5. resolved Mar 30, 2026, 11:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 9, 2026

Issue with invite acceptance / self registration

Detected by Pingoru
Mar 09, 2026, 12:11 PM UTC
Resolved
Mar 09, 2026, 03:26 PM UTC
Duration
3h 15m
Affected: LearnUpon Application - EU RegionLearnUpon Application - US Region
Timeline · 3 updates
  1. investigating Mar 09, 2026, 12:11 PM UTC

    We are currently investigating a reported issue in which invite acceptance or self-registration is failing when reCAPTCHA is enabled. A workaround exists to create users, thereby granting access to the platform. We are actively working toward a permanent resolution for this issue.

  2. identified Mar 09, 2026, 02:44 PM UTC

    We have identified a fix for the issue and we are preparing a change which will resolve the problem.

  3. resolved Mar 09, 2026, 03:26 PM UTC

    This issue has been resolved.

Read the full incident report →

Notice January 21, 2026

Intermittent Connectivity Issues un EU Region

Detected by Pingoru
Jan 21, 2026, 07:39 AM UTC
Resolved
Jan 21, 2026, 08:23 AM UTC
Duration
44m
Timeline · 1 update
  1. resolved Jan 26, 2026, 04:35 PM UTC

    Between 07:39 UTC and 08:23 UTC, in the EU region, the LearnUpon application experienced intermittent connectivity issues. The issue was as a result of a change that was made during maintenance of the platform. The issue was identified and action was taken to resolve the issue. We apologise for any inconvenience caused.

Read the full incident report →

Major October 6, 2025

Intermittent latency in the EU Region

Detected by Pingoru
Oct 06, 2025, 10:47 AM UTC
Resolved
Oct 06, 2025, 11:24 AM UTC
Duration
37m
Affected: LearnUpon Application - EU Region
Timeline · 4 updates
  1. identified Oct 06, 2025, 10:47 AM UTC

    We are observing a degradation of service in the EU region which is causing intermittent latency on the LearnUpon application. We have identified the source of the issue and are working towards resolving the issue as quickly as possible.

  2. identified Oct 06, 2025, 11:12 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Oct 06, 2025, 11:20 AM UTC

    The application is now running as normal. We are continuing to monitor.

  4. resolved Oct 06, 2025, 11:24 AM UTC

    This incident is now resolved. We apologise for any inconvenience caused.

Read the full incident report →

Minor August 5, 2025

Connectivity issues on the LearnUpon application in the EU region

Detected by Pingoru
Aug 05, 2025, 08:35 AM UTC
Resolved
Aug 05, 2025, 08:45 AM UTC
Duration
10m
Affected: LearnUpon Application - EU Region
Timeline · 1 update
  1. resolved Aug 05, 2025, 10:34 AM UTC

    On August 5th from 08:35 to 08:45 UTC, the EU region experienced a network connectivity issue impacting some features. The issue was caused by a network configuration issue which was discovered and fixed, leading to full recovery.

Read the full incident report →

Minor July 9, 2025

Intermittent Connectivity Issues on the LearnUpon application in the EU region

Detected by Pingoru
Jul 09, 2025, 08:24 PM UTC
Resolved
Jul 09, 2025, 10:00 PM UTC
Duration
1h 35m
Affected: LearnUpon Application - EU Region
Timeline · 4 updates
  1. investigating Jul 09, 2025, 08:24 PM UTC

    At 18:36 UTC, the LearnUpon application in the EU region started to see intermittent issues where customers may be experiencing connectivity issues to the application. The issues are not sustained and have been in small periods of impact. Investigations are ongoing. We will send an update in the next 30 minutes.

  2. investigating Jul 09, 2025, 08:34 PM UTC

    Customers should no longer see impact. However we continue to investigate the root cause.

  3. investigating Jul 09, 2025, 09:08 PM UTC

    The application remains stable at this time.

  4. resolved Jul 09, 2025, 10:00 PM UTC

    As of 20:12 UTC, this incident is resolved. The root cause has been identified and mitigations have been put in place to prevent it from reoccurring. We apologise for any inconvenience caused.

Read the full incident report →

Notice March 29, 2025

Ongoing Scheduled Maintenance

Detected by Pingoru
Mar 29, 2025, 10:07 AM UTC
Resolved
Mar 29, 2025, 12:00 PM UTC
Duration
1h 53m
Affected: LearnUpon Application - EU RegionLearnUpon API
Timeline · 2 updates
  1. investigating Mar 29, 2025, 10:07 AM UTC

    Essential maintenance is still ongoing in our EU region, Saturday, March 29th, and will be completed by 12pm UTC (12:00 GMT | 08:00 EDT | 05:00 PDT). Australia and USA regions are completed and available. During this time, the platform will be temporarily unavailable in EU. We apologize for any inconvenience and appreciate your patience.

  2. resolved Mar 29, 2025, 12:00 PM UTC

    Maintenance is now complete in all regions and all portals are available. We apologize for any inconvenience and appreciate your patience.

Read the full incident report →

Notice January 17, 2025

Degradation of service for some customers in our EU region

Detected by Pingoru
Jan 17, 2025, 02:08 PM UTC
Resolved
Jan 17, 2025, 03:49 PM UTC
Duration
1h 41m
Affected: LearnUpon Application - EU Region
Timeline · 1 update
  1. resolved Jan 17, 2025, 04:16 PM UTC

    Earlier on today between 14:08 and 15:49 UTC we observed a degradation of service for some customers in our EU region specifically around Batch User Imports, Dynamic Rules and SCORM uploads. This was due to an issue resulting from a change in our application and a large load being placed on the application at the same time. We quickly identified the issue and were able to resolve the problem to return our application to a fully working state. We apologise for the inconvenience of the earlier disruption.

Read the full incident report →

Critical October 22, 2024

Service degradation in the EU region

Detected by Pingoru
Oct 22, 2024, 03:46 PM UTC
Resolved
Oct 22, 2024, 05:02 PM UTC
Duration
1h 16m
Affected: LearnUpon Application - EU Region
Timeline · 5 updates
  1. investigating Oct 22, 2024, 03:46 PM UTC

    We are observing a degradation of service for customers in the EU Region and are actively investigating the issue. We will provide an update within the next 15 minutes.

  2. identified Oct 22, 2024, 03:59 PM UTC

    We have identified the issue and are actively working to resolve the problem.

  3. identified Oct 22, 2024, 04:27 PM UTC

    We have identified the issue and are currently releasing a fix. The EU region is currently up and running and we are actively monitoring the situation.

  4. monitoring Oct 22, 2024, 04:36 PM UTC

    We have resolved the issue and are actively monitoring the situation.

  5. resolved Oct 22, 2024, 05:02 PM UTC

    There has been no recurrence of degradation of the service. We now consider the matter closed. Our apologies for the inconvenience of the earlier disruption.

Read the full incident report →