LearnUpon incident
Intermittent Connectivity Issues on the LearnUpon application in the EU region
LearnUpon experienced a minor incident on July 9, 2025 affecting LearnUpon Application - EU Region, lasting 1h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 09, 2025, 08:24 PM UTC
At 18:36 UTC, the LearnUpon application in the EU region started to see intermittent issues where customers may be experiencing connectivity issues to the application. The issues are not sustained and have been in small periods of impact. Investigations are ongoing. We will send an update in the next 30 minutes.
- investigating Jul 09, 2025, 08:34 PM UTC
Customers should no longer see impact. However we continue to investigate the root cause.
- investigating Jul 09, 2025, 09:08 PM UTC
The application remains stable at this time.
- resolved Jul 09, 2025, 10:00 PM UTC
As of 20:12 UTC, this incident is resolved. The root cause has been identified and mitigations have been put in place to prevent it from reoccurring. We apologise for any inconvenience caused.