LearnUpon incident

Service degradation in the EU region

Critical Resolved View vendor source →

LearnUpon experienced a critical incident on October 22, 2024 affecting LearnUpon Application - EU Region, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
Oct 22, 2024, 03:46 PM UTC
Resolved
Oct 22, 2024, 05:02 PM UTC
Duration
1h 16m
Detected by Pingoru
Oct 22, 2024, 03:46 PM UTC

Affected components

LearnUpon Application - EU Region

Update timeline

  1. investigating Oct 22, 2024, 03:46 PM UTC

    We are observing a degradation of service for customers in the EU Region and are actively investigating the issue. We will provide an update within the next 15 minutes.

  2. identified Oct 22, 2024, 03:59 PM UTC

    We have identified the issue and are actively working to resolve the problem.

  3. identified Oct 22, 2024, 04:27 PM UTC

    We have identified the issue and are currently releasing a fix. The EU region is currently up and running and we are actively monitoring the situation.

  4. monitoring Oct 22, 2024, 04:36 PM UTC

    We have resolved the issue and are actively monitoring the situation.

  5. resolved Oct 22, 2024, 05:02 PM UTC

    There has been no recurrence of degradation of the service. We now consider the matter closed. Our apologies for the inconvenience of the earlier disruption.