LearnUpon incident

Issue in EU region affecting Exams/Surveys

Resolved after 1 hour 24 minutes, affecting LearnUpon Application - EU Region, on March 30, 2026.

monitoring Mar 30, 2026, 11:43 PM UTC

The immediate issue has been resolved and we are monitoring the application

Started
Mar 30, 2026, 10:24 PM UTC
Resolved
Mar 30, 2026, 11:48 PM UTC
Duration
1h 24m
Detected by Pingoru
Mar 30, 2026, 10:24 PM UTC

Affected components

LearnUpon Application - EU Region

Update timeline

  1. investigating Mar 30, 2026, 10:24 PM UTC

    We're currently investigating an issue where users are seeing 500 errors when trying to submit answers to Exams and Surveys. This is effecting users who connect to the LearnUpon application in the EU region

  2. investigating Mar 30, 2026, 10:25 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 30, 2026, 10:28 PM UTC

    The cause of the issue has been identified and a fix is being trialled

  4. monitoring Mar 30, 2026, 11:43 PM UTC

    The immediate issue has been resolved and we are monitoring the application

  5. resolved Mar 30, 2026, 11:48 PM UTC

    This incident has been resolved.

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