LearnUpon incident

Degradation of service for some customers in our EU region

Notice Resolved View vendor source →

LearnUpon experienced a notice incident on January 17, 2025 affecting LearnUpon Application - EU Region, lasting 1h 41m. The incident has been resolved; the full update timeline is below.

Started
Jan 17, 2025, 02:08 PM UTC
Resolved
Jan 17, 2025, 03:49 PM UTC
Duration
1h 41m
Detected by Pingoru
Jan 17, 2025, 02:08 PM UTC

Affected components

LearnUpon Application - EU Region

Update timeline

  1. resolved Jan 17, 2025, 04:16 PM UTC

    Earlier on today between 14:08 and 15:49 UTC we observed a degradation of service for some customers in our EU region specifically around Batch User Imports, Dynamic Rules and SCORM uploads. This was due to an issue resulting from a change in our application and a large load being placed on the application at the same time. We quickly identified the issue and were able to resolve the problem to return our application to a fully working state. We apologise for the inconvenience of the earlier disruption.