Is LeanData down?

We are aware of an issue causing degraded performance across BookIt for Forms, BookIt Links, and BookIt Handoff starting at 11:40 AM PT. This is related to an ongoing issue with our cloud infrastructure provider (AWS) in the US-WEST-2 region, which is causing increased latency and errors for some requests. Failed requests can be retried. Our engineering team is actively monitoring and working to minimize impact. We will provide the next update if additional information becomes available. Thank you for your patience as we work to restore full service.

Between 11:40 AM PT and 2:29 PM PT, some customers using BookIt for Forms, BookIt Links, and BookIt Handoff experienced intermittent request failures due to an outage at our cloud infrastructure provider (AWS). Service has been fully restored and is operating normally. We apologize for the disruption and are taking steps to ensure greater resiliency moving forward.

We are aware of an issue causing elevated errors in BookIt for a subset of customers, starting at 6:25 PM PT, due to a Salesforce outage. Our engineering team is actively investigating and working to implement a mitigation. Thank you for your patience as we work to restore full service.

We are aware of an issue causing elevated errors in BookIt, caused by an upstream service disruption that interrupted Salesforce connections for a subset of orgs. For more information on the Salesforce incident, please see: https://status.salesforce.com/incidents/20004512 Affected orgs require a Salesforce re-authorization to restore the connection; this does not resolve on its own. The affected list will be finalized once the Salesforce outage is resolved. Our team is working through the affected list and will reach out directly to impacted customers. Thank you for your patience as we work to restore full service.

Duration: 6:25 PM PT (Oct 22) – 1:40 AM PT (Oct 23) Products: BookIt for Forms, BookIt Links, BookIt Handoff, AI Node Between 6:25 PM PT on October 22 and 1:40 AM PT on October 23, some customers using BookIt for Forms, BookIt Links, BookIt Handoff, and AI Node experienced service disruptions caused by an upstream Salesforce service disruption (Salesforce Incident 20004512: https://status.salesforce.com/incidents/20004512) that interrupted Salesforce connections for a subset of orgs. Salesforce has resolved its incident. Affected orgs require a Salesforce re-authorization to restore the connection; this does not resolve on its own. Our team is reaching out directly to impacted customers. To re-authorize, go to Admin > Settings > Authorization in LeanData and click Authorize. If you’re still experiencing issues related to the recent Salesforce service disruption, please reach out to LeanData support ([email protected]).

We are aware of an issue causing elevated errors in BookIt for Forms, BookIt Links, and BookIt Handoff starting at 1:10 AM PT, caused by an upstream service disruption that interrupted Salesforce connections for a subset of orgs. New errors stopped at 7:42 AM PT. Affected orgs require a Salesforce re-authorization to restore the connection, this does not resolve on its own. Our team is working through the affected list and will reach out directly to impacted customers. We will provide the next update by 11:00 AM PT or sooner if additional information becomes available. Thank you for your patience as we work to restore full service.

Duration: 1:10 AM PT - 7:42AM PT Products: BookIt for Forms, BookIt Links, BookIt Handoff, and Routing An upstream Salesforce service disruption interrupted Salesforce connections for a subset of orgs. Affected orgs require a Salesforce re-authorization to restore the connection, this does not resolve on its own. Our team is working through the affected list and contacting impacted customers directly.

If you're still experiencing issues related to recent Salesforce service disruption, please reach out to LeanData support