LeanData incident
Degraded performance across BookIt products due to AWS issue
Ongoing since 06:40 PM UTC, affecting BookIt Links and BookIt for Forms and 1 more.
We are aware of an issue causing degraded performance across BookIt for Forms, BookIt Links, and BookIt Handoff starting at 11:40 AM PT. This is related to an ongoing issue with our cloud infrastructure provider (AWS) in the US-WEST-2 region, which is causing increased latency and errors for some requests. Failed requests can be retried. Our engineering team is actively monitoring and working to minimize impact. We will provide the next update by 2:15 PM PT or sooner if additional information becomes available. Thank you for your patience as we work to restore full service.
Affected components
Update timeline
- identified Oct 29, 2026, 06:40 PM UTC
We are aware of an issue causing degraded performance across BookIt for Forms, BookIt Links, and BookIt Handoff starting at 11:40 AM PT. This is related to an ongoing issue with our cloud infrastructure provider (AWS) in the US-WEST-2 region, which is causing increased latency and errors for some requests. Failed requests can be retried. Our engineering team is actively monitoring and working to minimize impact. We will provide the next update by 2:15 PM PT or sooner if additional information becomes available. Thank you for your patience as we work to restore full service.
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