Bookit Partial Server Outage

Update timeline

1. investigating Sep 16, 2026, 05:30 PM UTC

   We are aware of an issue causing elevated errors in BookIt for Forms, BookIt Links, and BookIt Handoff starting at 1:10 AM PT, caused by an upstream service disruption that interrupted Salesforce connections for a subset of orgs. New errors stopped at 7:42 AM PT. Affected orgs require a Salesforce re-authorization to restore the connection, this does not resolve on its own. Our team is working through the affected list and will reach out directly to impacted customers. We will provide the next update by 11:00 AM PT or sooner if additional information becomes available. Thank you for your patience as we work to restore full service.

2. monitoring Sep 16, 2026, 07:02 PM UTC

   Duration: 1:10 AM PT - 7:42AM PT Products: BookIt for Forms, BookIt Links, BookIt Handoff, and Routing An upstream Salesforce service disruption interrupted Salesforce connections for a subset of orgs Affected orgs require a Salesforce re-authorization to restore the connection, this does not resolve on its own. Our team is working through the affected list and contacting impacted customers directly.

3. resolved Sep 17, 2026, 08:04 PM UTC

   If you're still experiencing issues related to recent Salesforce service disruption, please reach out to LeanData support