LeanData incident
Salesforce Outage - Elevated errors in BookIt due to a Salesforce outage
Resolved after 14 hours 35 minutes, affecting BookIt Links and BookIt for Forms and 1 more, on October 23, 2026.
Duration: 6:25 PM PT (Oct 22) – 1:40 AM PT (Oct 23) Products: BookIt for Forms, BookIt Links, BookIt Handoff, AI Node Between 6:25 PM PT on October 22 and 1:40 AM PT on October 23, some customers using BookIt for Forms, BookIt Links, BookIt Handoff, and AI Node experienced service disruptions caused by an upstream Salesforce service disruption (Salesforce Incident 20004512: https://status.salesforce.com/incidents/20004512) that interrupted Salesforce connections for a subset of orgs. Salesforce has resolved its incident. Affected orgs require a Salesforce re-authorization to restore the connection; this does not resolve on its own. Our team is reaching out directly to impacted customers. To re-authorize, go to Admin > Settings > Authorization in LeanData and click Authorize. If you’re still experiencing issues related to the recent Salesforce service disruption, please reach out to LeanData support ([email protected]).
Affected components
Update timeline
- investigating Oct 23, 2026, 03:33 AM UTC
We are aware of an issue causing elevated errors in BookIt for a subset of customers, starting at 7:57 PM PT, due to a Salesforce outage. Our engineering team is actively investigating and working to implement a mitigation. We will provide the next update by 8:45 PM PT or sooner if additional information becomes available. Thank you for your patience as we work to restore full service.
- monitoring Oct 23, 2026, 03:50 AM UTC
We are aware of an issue causing elevated errors in BookIt starting at 7:57 PM PT, caused by an upstream service disruption that interrupted Salesforce connections for a subset of orgs. Affected orgs require a Salesforce re-authorization to restore the connection; this does not resolve on its own. The affected list will be finalized once the Salesforce outage is resolved. Our team is working through the affected list and will reach out directly to impacted customers. Thank you for your patience as we work to restore full service.
- resolved Oct 23, 2026, 04:00 PM UTC
Duration: 6:25 PM PT (Oct 22) – 1:40 AM PT (Oct 23) Products: BookIt for Forms, BookIt Links, BookIt Handoff, AI Node Between 6:25 PM PT on October 22 and 1:40 AM PT on October 23, some customers using BookIt for Forms, BookIt Links, BookIt Handoff, and AI Node experienced service disruptions caused by an upstream Salesforce service disruption (Salesforce Incident 20004512: https://status.salesforce.com/incidents/20004512) that interrupted Salesforce connections for a subset of orgs. Salesforce has resolved its incident. Affected orgs require a Salesforce re-authorization to restore the connection; this does not resolve on its own. Our team is reaching out directly to impacted customers. To re-authorize, go to Admin > Settings > Authorization in LeanData and click Authorize. If you’re still experiencing issues related to the recent Salesforce service disruption, please reach out to LeanData support ([email protected]).
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