Swish Payment Disruption
Affected: Checkout
Timeline · 2 updates
- identified Oct 06, 2026, 11:21 AM UTC
We are currently investigating an issue affecting Swish payments.
- resolved Oct 06, 2026, 11:29 AM UTC
The incident has been resolved.
Kustom Outage History
Kustom is up right nowKustom had 18 outages in the last 2 years totaling 234h 8m of downtime — averaging 0.7 incidents per month.
There were 18 Kustom outages since October 9, 2025 totaling 234h 8m of downtime. Each is summarised below — incident details, duration, and resolution information.
Vipps Degredation
Affected: Checkout
Timeline · 2 updates
- investigating Jun 15, 2026, 12:34 PM UTC
We are currently investigating an issue affecting a subset of Vipps payments. Some transactions may fail or experience errors during checkout. All other payment methods are unaffected. We will provide an update as soon as we have more information.
- resolved Jun 16, 2026, 08:51 AM UTC
The issue has been identified and a fix has been released.
Issue with Token Service Charging
Timeline · 1 update
- resolved Jun 10, 2026, 11:28 AM UTC
Between 13:04 and 13:07 CEST on June 10, 2026, a credential rotation in the Token Service caused a ~3-minute window where token-based charges were unavailable, returning 404 errors. Merchants with retry logic in place were able to recover automatically. The issue has been resolved and charging is operating normally.
Google Pay Degredation on iOS
Affected: Checkout
Timeline · 3 updates
- investigating May 30, 2026, 10:20 PM UTC
We are currently investigating an issue affecting Google Pay on iOS devices. Other payment methods and browsers are unaffected.
- monitoring Jun 01, 2026, 09:25 AM UTC
A temporary fix has been implemented, Google Pay is currently disabled for devices using Safari.
- resolved Jun 03, 2026, 12:00 PM UTC
The issue has been resolved and Google Pay is now available on Safari.
Klarna Part-Capture Degradation
Affected: Order Management
Timeline · 4 updates
- identified May 26, 2026, 11:06 AM UTC
We're currently investigating an issue affecting part-captures on Klarna orders.
- identified May 26, 2026, 11:07 AM UTC
We are continuing to work on a fix for this issue.
- identified May 26, 2026, 11:16 AM UTC
We’re currently investigating an issue that occurs when capturing the remaining authorized amount on Klarna orders that has already been partially captured. Full captures are not impacted.
- resolved May 26, 2026, 01:16 PM UTC
This incident has been resolved. Any failed captures during the downtime can now be safely retried.
Signicat is currently experiencing degraded performance
Affected: Checkout
Timeline · 2 updates
- investigating May 11, 2026, 10:50 AM UTC
Our provider, Signicat, is currently experiencing degraded performance, which may affect identity and age verification services. We are monitoring the situation. You can find more information on https://status.signicat.com/
- resolved May 11, 2026, 12:56 PM UTC
Our provider, Signicat, has resolved the issue on their end. The issue impacted merchants between 12:12 and 14:06 CET.
Settlement Reports
Affected: Settlements
Timeline · 1 update
- resolved Apr 17, 2026, 10:49 AM UTC
Duplicate reports: Some merchants may have received duplicate settlement reports on their SFTP today. Delayed delivery: Today's settlement reports will be delivered later than usual. We expect delivery to complete within a few hours.
Subscription Tokens – Degraded Service
Affected: Checkout
Timeline · 2 updates
- investigating Apr 08, 2026, 01:33 PM UTC
We are currently investigating an issue affecting subscription tokens. Some subscriptions may be failing to process as expected. Our team is actively looking into the root cause. We will provide an update as soon as we have more information.
- resolved Apr 08, 2026, 01:46 PM UTC
This incident has been resolved. Subscription tokens are now processing as expected. No further action is required on your end. We apologise for the disruption this may have caused and thank you for your patience.
Signicat – Service Disruption
Affected: Checkout
Timeline · 2 updates
- identified Mar 23, 2026, 11:58 AM UTC
Our service provider Signicat is currently experiencing an outage affecting all Signicat services. This may impact identification and signing flows powered by Signicat, including BankID. More information is available on https://status.signicat.com/ We will provide updates as more information becomes available.
- resolved Mar 23, 2026, 01:18 PM UTC
The service disruption at Signicat has now been resolved. Identification and signing flows are functioning normally again.
Limited Support Access
Affected: Kustom Support
Timeline · 4 updates
- identified Mar 16, 2026, 03:58 PM UTC
Our service provider is currently experiencing issues impacting our support functions. Affected channels are: - Phone - Chat - Email You can still email us and can expect an answer, if you are trying to chat or call us we ask that you try again later.
- identified Mar 16, 2026, 03:59 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Mar 16, 2026, 05:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 16, 2026, 05:59 PM UTC
This incident has been resolved.
Kustom Portal Degredation
Affected: Kustom Portal
Timeline · 2 updates
- investigating Feb 05, 2026, 03:56 PM UTC
We're currently investigating an issue with Kustom Portal preventing sign in.
- resolved Feb 05, 2026, 03:57 PM UTC
The issues has been resolved and operations resume as normal.
Issues with Microsoft login (SSO)
Affected: Kustom Portal
Timeline · 3 updates
- investigating Jan 12, 2026, 08:22 AM UTC
We are currently experiencing technical issues with Microsoft login (SSO). If you use Microsoft to log in by clicking the Microsoft button, login is temporarily unavailable. If your email is hosted by Google, login continues to work as normal. As a workaround, please use the magic link login available on our website. You can find instructions on how to sign in with Magic Link: https://help.kustom.co/en/articles/279628-sign-in-to-kustom-portal#h_725dd87d27 We are investigating the issue and will share an update as soon as we have more information.
- investigating Jan 14, 2026, 02:15 PM UTC
We are continuing to investigate this issue.
- resolved Jan 16, 2026, 08:14 AM UTC
This incident has been resolved.
Limited support access
Affected: Kustom Support
Timeline · 2 updates
- identified Jan 05, 2026, 02:42 PM UTC
We are currently experiencing issues with our support tool. You may temporarily have difficulty reaching us via chat, email, or phone. We are working with our supplier to resolve this.
- resolved Jan 05, 2026, 02:54 PM UTC
This incident has been resolved.
Checkout API Playground Service Disruption
Timeline · 1 update
- resolved Dec 08, 2025, 02:28 PM UTC
Between 14:47 and 15:08 CET, the Checkout API in Playground experienced intermittent issues. As a result, a subset of Playground order requests may have failed or behaved unexpectedly. The service is now operating normally.
Order management experienced partial outage following database upgrade
Timeline · 1 update
- resolved Nov 20, 2025, 02:54 PM UTC
Order management experienced partial outage following database upgrade between 05:48 AM - 05:54 AM.
Order Management partial outage
Affected: Order Management
Timeline · 2 updates
- monitoring Oct 22, 2025, 12:57 PM UTC
Partial outage of Order Management between 14.35 and 14.42 CEST.
- resolved Oct 22, 2025, 03:25 PM UTC
This incident was resolved 14.42 CEST.
Multiple Service Degradation
Affected: Order ManagementKlarna Payments - Europe
Timeline · 4 updates
- monitoring Oct 20, 2025, 10:12 AM UTC
A widespread outage affecting major global service providers is currently causing partial disruptions to some Kustom systems. We are aware of ongoing global issues impacting multiple services, including Amazon Cloud Services, Microsoft, and other major providers. As a result, Kustom is experiencing partial disruptions with certain payment partners. This affects order management, capture registration, refund processing and support capabilities. Merchants with Microsoft SSO may be experiencing issues with logging in to the portal.Additionally, our phone lines and inbound chat services are partially degraded due to issues with our communication supplier. We are actively monitoring the situation and will provide updates as more information becomes available.
- monitoring Oct 20, 2025, 10:13 AM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 10:36 AM UTC
Order Management fully operational after upstream outage. We’re monitoring residual retries and captures from earlier failures.
- resolved Oct 21, 2025, 07:53 AM UTC
Order Management is fully operational and the incident has been mitigated. Kustom will reach out directly if any of your orders were affected.
Issues with order mangement
Timeline · 1 update
- resolved Oct 09, 2025, 09:53 AM UTC
Resolved - Between 11:17-11:35 and 15.36-15.42, Order management operations through the portal and api was unavailable.