Kushki incident

Intermitencia Card Processor Credimatic (EC) - Citibank N.A.

Minor Resolved View vendor source →

Kushki experienced a minor incident on May 13, 2026 affecting Credimatic (EC), lasting 2h 1m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 11:46 PM UTC
Resolved
May 14, 2026, 01:48 AM UTC
Duration
2h 1m
Detected by Pingoru
May 13, 2026, 11:46 PM UTC

Affected components

Credimatic (EC)

Update timeline

  1. investigating May 13, 2026, 11:46 PM UTC

    Se identifican incremento de rechazos por motivo: "Transaccion declinada”. El caso ha sido escalado al procesador. Se mantiene el monitoreo y cualquier novedad será informada oportunamente.

  2. resolved May 14, 2026, 01:48 AM UTC

    Se verifica estabilidad con el emisor acorde al histórico. El procesador ha confirmado que se observa normalidad con la entidad, por lo que de nuestro lado se da por cerrado el incidente. Se mantiene en monitoreo