Krystal experienced a minor incident on May 27, 2026 affecting Reseller Hosting, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 27, 2026, 09:07 AM UTC
Status: Investigating We're currently investigating a high load issue on the reseller server c96.lon.cloudhosting.net. Updates will be posted as this is progressed. Affected components Reseller Hosting (Degraded performance)
- identified May 27, 2026, 09:12 AM UTC
Status: Identified The cause of this has been found. System load is returning to normal and services are running as normal. We're still monitoring this though for further abuse. Affected components Reseller Hosting (Degraded performance)
- resolved May 27, 2026, 09:21 AM UTC
Status: Resolved We're happy the abusive processes have now been mitigated. The server is in good health and we see no further signs of CPU abuse. Affected components Reseller Hosting (Operational)