Ongoing since 12:27 PM UTC, affecting Dashboard.
A fix has been implemented, and we're currently monitoring the service.
Affected components
Update timeline
- investigating Nov 06, 2026, 12:27 PM UTC
We're investigating reports that transactional emails from the Knock dashboard are not being delivered. We're actively working with our mail provider on a fix.
- identified Nov 06, 2026, 12:42 PM UTC
We've identified the source of the issue with our transactional email provider (Postmark) and are implementing a fix.
- identified Nov 06, 2026, 01:10 PM UTC
We're still working on a fix to all transactional emails and mitigating the ongoing spam issue we're dealing with. For the time being, account invites are degraded and are still not sending.
- monitoring Nov 06, 2026, 01:46 PM UTC
A fix has been implemented, and we're currently monitoring the service.
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