Knock App incident
Workflow processing and message delivery errors
Knock App experienced a minor incident on August 31, 2026 affecting Notification delivery and Link and open tracking, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 31, 2026, 04:42 PM UTC
Status: Identified Some customers may seen errors in workflow run processing. We've identified the issue and are rolling out a fix. Affected components Link and open tracking (Partial outage) Notification delivery (Partial outage)
- monitoring Aug 31, 2026, 04:59 PM UTC
Status: Monitoring A fix has been implemented, and we're currently monitoring the service. Earlier failing workflows are being retried. Affected components Link and open tracking (Operational) Notification delivery (Degraded performance)
- monitoring Aug 31, 2026, 05:35 PM UTC
Status: Monitoring A fix has been implemented, and we're currently monitoring the service. Affected components Link and open tracking (Operational) Notification delivery (Operational)
- resolved Aug 31, 2026, 06:26 PM UTC
Status: Resolved This incident has now been resolved and the service is now fully operational. Affected components Link and open tracking (Operational) Notification delivery (Operational)