Knock App incident
Knock dashboard login magic links are unavailable
Knock App experienced a minor incident on September 21, 2026 affecting Dashboard, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 21, 2026, 06:22 PM UTC
Status: Investigating We're currently investigating an issue with dashboard login via magic link. Sign-in via google and passkey are not impacted. Message sending via API is not affected. Affected components Dashboard (Partial outage)
- monitoring Sep 21, 2026, 06:41 PM UTC
Status: Monitoring A fix has been implemented, and we're currently monitoring the service. Affected components Dashboard (Operational)
- resolved Sep 21, 2026, 07:24 PM UTC
Status: Resolved This incident is resolved, and magic link login is fully functional. Malicious activity caused our email provider to flag the Knock dashboard's transactional emails, disrupting magic link deliverability. We've blocked the activity and restored email delivery. Only Knock's emails from [email protected] were impacted. Customer email channels were unaffected. Affected components Dashboard (Operational)