Knock App experienced a minor incident on October 1, 2026 affecting Data warehouse synchronization, lasting 1d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 01, 2026, 02:09 PM UTC
Status: Identified Message synchronization into customer data warehouses is delayed. We are working on resolving the delay. Other data synchronization is not affected. Affected components Data warehouse synchronization (Partial outage)
- identified Oct 01, 2026, 04:06 PM UTC
Status: Identified We're actively re-syncing current message data into the data warehouse and expect this to complete in the next 3 hours. At that time, we will issue a new sync to all downstream destinations with up to date data. Affected components Data warehouse synchronization (Partial outage)
- identified Oct 02, 2026, 02:56 AM UTC
Status: Identified We're actively working on getting the most up-to-date message data for export. The job is taking an extended time to run. We are going to re-run syncs as soon as this job has completed. Affected components Data warehouse synchronization (Partial outage)
- monitoring Oct 02, 2026, 04:16 AM UTC
Status: Monitoring We have successfully rebuilt the tables for export and are running syncs now. We are continuing to monitor and will be working on some remediation and further stabilization in the coming days. Affected components Data warehouse synchronization (Degraded performance)
- resolved Oct 02, 2026, 09:05 PM UTC
Status: Resolved We're back to normal sync schedules for our data warehouse connector. Affected components Data warehouse synchronization (Operational)