Klarna incident

Klarna Customer support and other Klarna apps including Purchase Flow service are affected

Critical Resolved View vendor source →

Klarna experienced a critical incident on December 5, 2025 affecting Europe and North America and 1 more component, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2025, 09:15 AM UTC
Resolved
Dec 05, 2025, 10:21 AM UTC
Duration
1h 6m
Detected by Pingoru
Dec 05, 2025, 09:15 AM UTC

Affected components

EuropeNorth AmericaAsia Pacific

Update timeline

  1. investigating Dec 05, 2025, 09:15 AM UTC

    We are currently experiencing issues with reaching Klarna support. Other applications including Purchase Flow might be impacted due to Cloudflare being down. We are waiting for the vendor to provide updates. Thank you for your patience.

  2. identified Dec 05, 2025, 09:46 AM UTC

    Root cause has been identified as Global Cloudflare outage caused transient vendor and internal service disruptions

  3. monitoring Dec 05, 2025, 09:51 AM UTC

    Cloudflare vendor implemented a fix but impact might still be visible for both merchants and customers

  4. resolved Dec 05, 2025, 10:21 AM UTC

    All services confirmed up and running