Klarna incident

Merchant Portal degradation - Limited Access to In-store App in Merchant Portal

Minor Resolved View vendor source →

Klarna experienced a minor incident on November 14, 2025 affecting Europe and North America and 1 more component, lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2025, 03:54 PM UTC
Resolved
Nov 14, 2025, 05:25 PM UTC
Duration
1h 31m
Detected by Pingoru
Nov 14, 2025, 03:54 PM UTC

Affected components

EuropeNorth AmericaAsia Pacific

Update timeline

  1. investigating Nov 14, 2025, 03:54 PM UTC

    Some merchants may encounter an error when trying to access the In-Store App in Merchant Portal. We are working to restore the service as soon as possible. Thank you for your patience.

  2. resolved Nov 14, 2025, 05:25 PM UTC

    This issue has been resolved and the system works as expected.