Klarna experienced a minor incident on January 28, 2026 affecting Europe and North America, lasting 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 28, 2026, 03:57 AM UTC
We are currently experiencing a degradation impacting Klarna Payments, more specifically the OSM API. We are working to restore the service as soon as possible. Thank you for your patience.
- identified Jan 28, 2026, 03:59 AM UTC
We have identified the issue and is working on a fix for this. Thank you for your patience.
- identified Jan 28, 2026, 04:05 AM UTC
The issue should now, since 04:56 CET, be resolved in the NA region. We have identified as similar degradation for the EU region as well. We are working on restoring full service in EU as well.
- identified Jan 28, 2026, 04:05 AM UTC
The service has been restored in the US, the service should be restored soon in the EU.
- monitoring Jan 28, 2026, 04:11 AM UTC
Service in the EU has been restored as well. We are monitoring the system but service should now be fully restored.
- resolved Jan 28, 2026, 04:30 AM UTC
This incident has been resolved.