Kisi Outage History

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Kisi had 9 outages in the last 2 years totaling 99h 31m of downtime — averaging 0.4 incidents per month.

There were 9 Kisi outages since October 30, 2025 totaling 99h 31m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.kisi.io

Minor July 15, 2026

Cisco Meraki Snapshot API Unavailable

Detected by Pingoru
Jul 15, 2026, 02:27 AM UTC
Resolved
Jul 16, 2026, 04:42 AM UTC
Duration
1d 2h
Affected: ABC Ignite IntegrationCisco Meraki IntegrationGlofox IntegrationGoogle Calendar IntegrationGoogle Directory IntegrationMicrosoft Teams IntegrationMindbody IntegrationVORTEX Integration
Timeline · 5 updates
  1. identified Jul 15, 2026, 02:27 AM UTC

    The issue has been identified and we are working on a fix.

  2. identified Jul 15, 2026, 06:27 AM UTC

    We have recovered mostly on all integrations except Cisco Meraki integration. We are working on a fix.

  3. identified Jul 15, 2026, 08:36 AM UTC

    Cisco Meraki API endpoint for fetching camera snapshots is not working as expected. We have contacted Cisco Meraki support.

  4. monitoring Jul 16, 2026, 03:38 AM UTC

    Cisco Meraki has solved the issue on their end. We will enable snapshots processing on our end and monitor it. Reference: https://status.meraki.net/incidents/6lb0s9fbny1c

  5. resolved Jul 16, 2026, 04:42 AM UTC

    Cisco Meraki Snapshots are working normally again. We have a backlog but it will be cleared in sometime.

Read the full incident report →

Minor June 16, 2026

Mindbody integration issue

Detected by Pingoru
Jun 16, 2026, 09:20 AM UTC
Resolved
Jun 16, 2026, 04:52 PM UTC
Duration
7h 31m
Affected: Mindbody Integration
Timeline · 5 updates
  1. investigating Jun 16, 2026, 09:20 AM UTC

    Mindbody API doesn't return any client information which subsequently led to revocation of access rights during the daily sync.

  2. identified Jun 16, 2026, 10:29 AM UTC

    We have contacted the Mindbody support team and waiting for updates from their side. We are manually restoring access to as many as users as we can.

  3. identified Jun 16, 2026, 10:57 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Jun 16, 2026, 11:00 AM UTC

    We have restored access to all users who lost their access during the daily sync. Webhooks will continue to work as expected. We will pause daily syncs on Mindbody integration until the issue is resolved.

  5. resolved Jun 16, 2026, 04:52 PM UTC

    Mindbody team has confirmed that they have fixed the issue. Daily sync should proceed as usual. If you notice any issues, please reach out to Kisi Support team.

Read the full incident report →

Major June 12, 2026

API caching backend issue

Detected by Pingoru
Jun 12, 2026, 10:19 AM UTC
Resolved
Jun 12, 2026, 02:12 PM UTC
Duration
3h 53m
Affected: EndpointsBackground jobsEvents & Incidents
Timeline · 2 updates
  1. monitoring Jun 12, 2026, 10:19 AM UTC

    Between 1:15 AM and 6:15 AM UTC our API experienced a resource overload incident affecting a small subset of resources that require access to our caching backend. A fix has been deployed and we are actively monitoring the situation. We are working on restoring metadata. The services that were affected: - Event webhook delivery - Intercom calls - Incident alerts - Camera snapshots

  2. resolved Jun 12, 2026, 02:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 30, 2026

Disruption in Events and Incidents

Detected by Pingoru
Apr 30, 2026, 12:12 PM UTC
Resolved
May 01, 2026, 07:16 AM UTC
Duration
19h 4m
Affected: Events & Incidents
Timeline · 3 updates
  1. investigating Apr 30, 2026, 12:12 PM UTC

    We are currently experiencing issues in our events and incidents services due to an issue in our cloud services provider (GCP). We are actively working to mitigate the issue.

  2. monitoring Apr 30, 2026, 12:57 PM UTC

    Our events and incidents services have been partially restored. We are working to restore missing events. Incidents dispatch may also be delayed.

  3. resolved May 01, 2026, 07:16 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 10, 2026

Disruption with Kisi Marketplace service

Detected by Pingoru
Apr 10, 2026, 04:03 PM UTC
Resolved
Apr 10, 2026, 06:58 PM UTC
Duration
2h 54m
Affected: ABC Ignite IntegrationCisco Meraki IntegrationGlofox IntegrationGoogle Calendar IntegrationGoogle Directory IntegrationMicrosoft Teams IntegrationMindbody IntegrationSlack IntegrationVORTEX Integration
Timeline · 4 updates
  1. investigating Apr 10, 2026, 04:03 PM UTC

    We are currently investigating the issue. This affects all marketplace applications.

  2. investigating Apr 10, 2026, 04:05 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 10, 2026, 04:46 PM UTC

    We have deployed a new version that fixes the issue. We are monitoring the recovery of the service.

  4. resolved Apr 10, 2026, 06:58 PM UTC

    Our systems have fully recovered.

Read the full incident report →

Major March 25, 2026

VORTEX Tailgating feature is experiencing issues

Detected by Pingoru
Mar 25, 2026, 05:50 AM UTC
Resolved
Mar 25, 2026, 02:13 PM UTC
Duration
8h 22m
Affected: VORTEX Integration
Timeline · 3 updates
  1. identified Mar 25, 2026, 05:50 AM UTC

    We are currently investigating the issue. It appears to be related to the VORTEX API. We have already reached out to the VORTEX team to address this matter.

  2. identified Mar 25, 2026, 10:49 AM UTC

    VORTEX team is working on a fix for the issue.

  3. resolved Mar 25, 2026, 02:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 17, 2026

Failing video exports for VORTEX cameras

Detected by Pingoru
Mar 17, 2026, 12:15 PM UTC
Resolved
Mar 17, 2026, 07:30 PM UTC
Duration
7h 15m
Affected: VORTEX Integration
Timeline · 3 updates
  1. investigating Mar 16, 2026, 08:05 PM UTC

    We are currently investigating this issue. We are coordinating with VORTEX team to resolve this issue as soon as possible.

  2. monitoring Mar 17, 2026, 12:15 PM UTC

    The video exports from VORTEX cameras are working as expected now.

  3. resolved Mar 17, 2026, 07:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 12, 2026

Video exports are failing for VORTEX cameras

Detected by Pingoru
Mar 12, 2026, 11:29 AM UTC
Resolved
Mar 13, 2026, 11:43 AM UTC
Duration
1d
Affected: VORTEX Integration
Timeline · 3 updates
  1. investigating Mar 12, 2026, 11:29 AM UTC

    We are currently investigating the issue. It appears to be related to the VORTEX API. We have already reached out to the VORTEX team to address this matter.

  2. monitoring Mar 12, 2026, 03:33 PM UTC

    The video exports are functioning as intended. We will continue to monitor the situation closely.

  3. resolved Mar 13, 2026, 11:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 30, 2025

Delayed hardware configuration synchronization

Detected by Pingoru
Oct 30, 2025, 05:26 PM UTC
Resolved
Oct 30, 2025, 05:26 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 30, 2025, 05:26 PM UTC

    Between 13:10 and 16:50 UTC, customers may have experienced a delay in synchronization of reader, controller and door configurations from the cloud to the devices. The issue has since been resolved. All device configurations are now up-to-date.

Read the full incident report →