Kisi incident

Cisco Meraki Snapshot API Unavailable

Minor Resolved View vendor source →

Kisi experienced a minor incident on July 15, 2026 affecting ABC Ignite Integration and Cisco Meraki Integration and 1 more component, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2026, 02:27 AM UTC
Resolved
Jul 16, 2026, 04:42 AM UTC
Duration
1d 2h
Detected by Pingoru
Jul 15, 2026, 02:27 AM UTC

Affected components

ABC Ignite IntegrationCisco Meraki IntegrationGlofox IntegrationGoogle Calendar IntegrationGoogle Directory IntegrationMicrosoft Teams IntegrationMindbody IntegrationVORTEX Integration

Update timeline

  1. identified Jul 15, 2026, 02:27 AM UTC

    The issue has been identified and we are working on a fix.

  2. identified Jul 15, 2026, 06:27 AM UTC

    We have recovered mostly on all integrations except Cisco Meraki integration. We are working on a fix.

  3. identified Jul 15, 2026, 08:36 AM UTC

    Cisco Meraki API endpoint for fetching camera snapshots is not working as expected. We have contacted Cisco Meraki support.

  4. monitoring Jul 16, 2026, 03:38 AM UTC

    Cisco Meraki has solved the issue on their end. We will enable snapshots processing on our end and monitor it. Reference: https://status.meraki.net/incidents/6lb0s9fbny1c

  5. resolved Jul 16, 2026, 04:42 AM UTC

    Cisco Meraki Snapshots are working normally again. We have a backlog but it will be cleared in sometime.