Kisi experienced a major incident on June 12, 2026 affecting Endpoints and Background jobs and 1 more component, lasting 3h 53m. The incident has been resolved; the full update timeline is below.
Affected components
EndpointsBackground jobsEvents & Incidents
Update timeline
- monitoring Jun 12, 2026, 10:19 AM UTC
Between 1:15 AM and 6:15 AM UTC our API experienced a resource overload incident affecting a small subset of resources that require access to our caching backend. A fix has been deployed and we are actively monitoring the situation. We are working on restoring metadata. The services that were affected: - Event webhook delivery - Intercom calls - Incident alerts - Camera snapshots
- resolved Jun 12, 2026, 02:12 PM UTC
This incident has been resolved.